Job Description:

Job Title



CUSTOMER SERVICE REPRESENTATIVE I





Plant/Location



Massillon, OH 44646 US (Primary)






Job Type



Salary





Category



Customer Service





Career Level



Experienced (Non-Manager)





Education



Bachelor's Degree





Job Accountabilities

This position will be based out of the Massillon, OH manufacturing plant and support not only the Massillon plant but also the Planning and Commercial team of the North America Food Division in a variety of areas. This position will also interact with a variety of internal departments including but not limited to the Division's Production Planning and Accounts Receivable Groups. Responsibilities will include but not be limited to the following:

• Receive and enter sales orders from a variety of customers


• Management of all assigned customer accounts receivable activity


• Setting up of new customers in the Crown system


• Management of obsolete and slow moving inventory


• Be the "voice of the Company" meaning to protect the Company's best interest while at the same time ensuring our customer's needs are being met

• Manage and maintain customer forecasts in the company's TM1 system


• Ensure inventory on hand is sufficient to meet the customer's needs and work with plants to update plans as needed


• Provide input and feedback for production plans by manufacturing lines


• Support the commercial team with current data on forecasts and sales trends as needed

Job Requirements

The requirements for a successful candidate for this opportunity would include the following:

• 3-5 years of hands-on work experience in a customer service role or production planning role. Customer service experience with large consumer package goods companies is a plus


• An Associates or Bachelor's degree in business or a business related field is a plus


• Working experience in a manufacturing based industry is a definite plus


• Proven ability to work effectively in a fast-paced work environment, both as an independent contributor and also as a team player


• Effective and proven organizational skills, ability to prioritize, effective time management skills and sound decision making skills


• Sound conflict management skills and effective interpersonal skills when dealing with company employees, vendor or customers at all levels


• In-depth working knowledge of all components of the Microsoft Office software, primarily Excel


• Working experience using an AS400 system is a plus


• A strong commitment to on-going personal development through education, work experiences or training


• Effective oral and written communication skills

Travel



0 - 10%





Crown is an equal opportunity employer. Crown does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion, veteran status, or any other status protected by law.









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