Zendesk

Madison, Wisconsin, United States of America
R15914


Job Description

Job Summary

The Zendesk Growth and Monetization Buying Experience team is looking for a Staff Software Engineer. You will be a key technical partner across all areas of the engineering lifecycle, including gathering requirements from stakeholders, defining experiences with product management and UX designers, and building features to provide a beautifully simple and secure buying experience for our customers across the Zendesk family of products. You'll work on interesting challenges in all aspects of the buying experience; subscription management, purchasing, and trial conversion.

What you'll be doing

• Working across organizational boundaries to integrate services and workflows with a focus on releasing with quality and observability.
• Partnering with Zendesk architects to stay abreast of issues affecting the Zendesk platform and bring back the best practices from Zendesk engineering in order to drive decisions for the team.
• Closely working with Growth & Monetization engineering leadership to identify and implement strategies to help the team continuously improve.
• Applying best practices to satisfy our priorities of code excellence and high availability software.
• Providing mentoring and coaching to other engineers on the team on technical decision making and technical design.

What you bring to the role:
Required:

• Previous experience in maintaining and developing complex Ruby on Rails applications and services in a large-scale distributed environment.
• A proven track record of implementing strategies for re-architecting monolithic applications into domain specific services using technologies including: HTTP, JSON, XML, and RESTful web services).
• Demonstrated experience working with relational databases, such as MySQL or Aurora.
• A customer-first mentality with the ability to work independently yet fully collaborate with worldwide, remote teams.

About Us:

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in SanFrancisco, Zendeskhas operationsintheUnitedStates, Europe,Asia,Australia,and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

PI133848134