Job Description:

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business.  Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company.  The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states.  American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing.  For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.

Help keep water flowing with Pennsylvania American Water! Our Butler, PA facility is seeking a Distribution System Serviceperson to join our team. You will serve as the face of the company and be the point person for our customers. Our winning candidate will have the desire to learn a new field, strong problem-solving skills, and be customer obsessed. This role is great for those looking to get their feet wet in the water utility world and grow their career!

Primary Role

Performs required service duties within the Customer Service and

Distribution Department

Key Accountabilities

• Operates pipe location equipment for line locations, curb box locations, and PA One Calls. Makes PA One Calls for emergency or routine work.


• Performs investigation, sounding and pinpointing of leaks.


• Performs locating, uncovering, and operating of main line and service line valves of various sizes using shovel, digging bar and


• valve key. 


• Maintains, operates, and repairs hydrants.


• Replaces or repairs broken curb box lid, meter tile lid, or valve box lid.


• Completes all necessary forms and field notes and uses distribution maps and records. 


• Sets up barricades and places safety lights around current or previous worksites.


• Performs emergency plumbing repairs, using solder, compression or threaded fittings. Installs, removes, resets, or repairs water meters of various sizes. 


• Perform meter work in confined spaces. Reads and rereads meters.


• Inspects customer service lines and meter sets to ensure proper installation.


• Inspects proper backflow devices and completes associated forms.


• Investigates complaints and determines corrective actions per company procedure and communicates with customer.


• Performs various collection activities, turn offs, reconnects, and the delivery of notices. Investigates illegal water usage. 


• Maintains a properly equipped vehicle.


• Drives vehicles and/or trucks in performance of general job duties.


• Directs the activities of any personnel assigned.


• Completes general service work using computer. 


• Performs other duties as assigned by supervisor. 

Knowledge/Skills

• Knowledge of customer service. Knowledge of tools needed to perform duties.


• General knowledge meter installations of various sizes and crossconnection hazards.

Experience/Education

• Previous customer service work and general plumbing knowledge.


• Some mechanical ability and some knowledge of computers.


• High school graduate or equivalent

Work Environment

• Must deal with environmental conditions.


• Sufficient noise, either constant or intermittent to cause marked distraction.


• Exposure to inclement weather.


• Heavy labor associated with utility construction and maintenance.


• Extended walking over uneven terrain in all weather conditions

Other

• May be required to operate/run blow-offs, take new main or main break


• bacteria samples to plant and/or spread salt (requires lifting 50lbs.)


• Meter maintence work may include large fire meters and/or pipe work.

Certs/Licenses:

• Valid PA Driver's license


•  DOT certification preferred


•  DEP Class E license preferred"

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

 

Apply Now