Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.
Job Summary and Responsibilities
The ideal candidate for this role has proven experience in managing, building and inspiring an inbound sales team to achieve daily, weekly and quarterly targets in addition to delivering feedback to marketing and sales operations about call volume and process improvements.
Responsibilities
Supervises and manages performance, attendance and training requirements for a team of Inbound Sales Representatives
Train and coach team members to follow a sales process, present product recommendations, and overcome objections to close the sale.
Leverage call reviews to develop the sales, product and industry skills of each team member
Motivate team members through creative incentives
Regularly report on Team/Individual results based on organization's key success metrics.
Work with Director of Call Center Sales and Training Department to ensure that agents are successfully prepared for client interactions.
Identify behaviors of high performing agents and train others in like behaviors.
Communicate agents' goals and ensure understanding of expectations
Conduct daily reviews and manage agent performance through use of call volume and conversion rate metrics
Coach agents on how to improve key metrics by observing call behaviors and system usage
Works with Director of Call Center Sales to develop plan of action for underperforming agents
Works with Sales Leadership to continual improve in the areas of Process, Efficiency and Productivity for the sales teams
Develop a work environment that not only drives increased sales results but also increases employee satisfaction by developing effective strategies that increase employee engagement.
Perks of Working for Altice:
Base Salary + Commission
Medical, Dental & Vision Insurance available on your first day!
Bachelor's Degree or equivalent experience required
Minimum of 3 years successful supervisory or management experience with heavy emphasis on team development preferred
Two+ years call center experience preferred
Excellent knowledge of telephone sales
Strong understanding of call methodology and coaching techniques associated with each element
Ability to drive staff performance improvement through effective application of coaching and development techniques
Understanding of inbound/outbound calling techniques and selling methodologies with an emphasis on quality results
Skilled at handling human interactions in a positive manner
Excellent written and verbal communication skills
Public speaking and presentation techniques/experience preferred.
Prior experience with computers required
Experience with Windows, Word, and Excel preferred
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
