The Account Project Manager (APM) acts as a project manager and contribute to the strategic vision for account evolution and growth in partnership with the Business Development Managers and Sales/Operations Managers.
As part of a highly collaborative team, APMs optimize work processes and ensure we are delivering the best possible support to our clients. APMs collaborate closely with cross-functional teams, focus on building relationships, and quickly adapt to changing client and business needs.
Work with Sales and Operations leadership to address inter-dependencies within programs and region to reduce variation, improve processes & tools, and monitor outcomes
Manage scope, schedule and quality of account requirements; manage related risks and issues, develop mitigation strategies and serve as a first point of escalation for account execution issues.
Accountable to the execution of product refreshes/new launches, complex IT services, business reviews and client events (product portfolio, collateral, tradeshows, overall product fit experience)
Coordinate with cross-functional partners from multiple departments to mitigate risks and execute upon client needs
Assist with training team members on account requirements and one-off processes associated with specific programs
Document and execute operational approach, activities, schedule, workflow and plan for assigned client programs and across National Sales
Act as a main point of contact and escalation point for assigned customers in the maintenance phase.
Act as intermediary between client and operational support team – support the retention and growth of the regional account base. Work with Operations Manager in prioritizing risks and issues across the region
Skills
Experience leading complex projects with multiple stakeholders and demonstrated organizational, analytical, and problem-solving skills
Ability to actively seek to improve processes, can determine root-causes of poor performance within processes and execute improvements, including development of strategy, project plan, communication plan and process documentation
Able to synthesize and translate internal and external customer inputs, business performance metrics and strategic directives into projects and action plans
Maintains a focus on the customer, with a sense of urgency and high results-orientation. Demonstrated ability to take initiative and work with minimal direction
Demonstrated ability to communicate clearly, concisely, logically, tactfully, and effectively, both verbally and in writing; must also have excellent group facilitation skills. Extensive knowledge of Microsoft Office Suite to include Outlook, Word, Excel, PowerPoint, SharePoint and Access Databases
Previous experience in a sales environment or handling client objections
Available for moderate travel (~4-6 trips annually once safe to travel again)
Ability to effectively prioritize work to focus both on client-specific needs and assigned strategic initiatives across sales.
