Posted in General Business 30+ days ago.
Type: Full-Time
Location: Philadelphia, Pennsylvania
Chubb IT Corporate Systems has an opening for an IT Process Manager. This position will play a critical role in the support and enhancements of highly visible and strategically significant PPM (Project and Portfolio Management) applications. The candidate must have strong Clarity PPM technical and functional experience along with the aptitude to quickly pick up complex enterprise systems. Overall responsibilities include all aspects of application support and development; including data analysis, detailed technical design, coding, and testing.
Key Responsibilities:
This role requires the candidate to integrate with, and actively contribute to a well-established application and PMO tools support team. Candidate must have good customer facing skills while being able to troubleshoot and problem solve application issues independently.
Responsibilities include:
Clarity PPM Training – Must have functional knowledge of the Clarity PPM tool with the ability to train users on a wide range of roles PMO Power users/Clarity Leads, Project Managers and Time Entry users
Experience with building, deploying and socializing change through eLearning software.
Schedule, monitor and run Clarity PPM process engine and workflows.
Lead and deliver projects successfully from planning to adoption
Communicate effectively with colleagues and partners in a global company
Partner with teams to identify client's requirements for Clarity
Represent and ensure end users interests when implementing functional changes in
partnership with vendor partners and technical teams.
Highly desired: Expertise with creating and deploying on demand training content.
Highly desired: Experience using NSQL, GEL, Jaspersoft, and a deep understanding of the Clarity PPM database structure.
Candidate is expected to be a self-starter who will actively contribute to the stability, support and maturity of the product as well as any additional responsibilities supporting corporate applications.
Monitor a shared support mailbox – work directly with users on Clarity issues
Clarity Training – PMO/Clarity Leads, Timesheets and Project Managers
Maintain the Clarity Village Page (companywide workplace communication and management tool)
Participate in Clarity Best Practices and data compliance calls with a Global audience
Complete resource creates and edits and monitor automation processes
Monitor and fix Invalid Transactions
Run/build SQL queries as needed
Participate in system updates and upgrades
Provide in depth functional and technical support to end users
Work Experience and Skills:
Education:
Bachelor's Degree in Computer Science or a similar major preferred
Tower Health
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Tower Health
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Tower Health
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