Manages corporatewide efforts that align Performance Management, Training & Development, and Talent Management to strategic imperatives. This position manages staff and has significant individual contributions. This role requires a high degree of collaboration with Bank Leadership and other internal Human Resources functions, including the HR Business Partners and Compensation Team.
Responsibilities include but are not limited to:
Support the design, development, and implementation of the corporate performance review process (end-to-end including elements such as ratings, process, communications, timing, eHub etc.).
Manage the continuing evolution of the Talent Review process to include competencies, development planning, connection to internal and external leadership development resources (e.g., UMass Boston, GBCC, Stonier, The Partnership, etc.), and eHub. Partner with the HR Business Partner team to execute Talent Review and development planning activities bi-annually.
Manage existing training & development programs and staff; and, advocate and gain support for enhancing the overall training function to align to a strategic purpose.
Manage Oracle Learn Cloud (OLC), the organization's learning system, training programs administered via OLC, and a staff member providing tactical expertise to implement OLC initiatives and programs.
Manage the Employee Survey processes - Annual, Onboarding, and Exit - including survey design, execution, analysis, and communication. Manage the relationship with the survey vendor. Provide HR Business Partners and Division/Department Managers with survey reporting, assist with interpreting results, and drive the corporate timing of the action planning process.
Manage multiple vendor relationships in support of training initiatives, assessment tools, and designated system needs. Assist in conducting RFP processes, contract negotiations, and oversee vendor engagements.
Manage and determine training needs for programs that may vary in scale. Analyze the impact of training programs, and make recommendations for changes, as needed. And, provide executive level reporting on training initiatives.
Proactively keep abreast of training & development, performance management, and talent management innovations and trends. Incorporate best practices and learning theory into overall learning strategies and program offerings.
Qualifications
BA/BS degree in Human Resources or a related field.
10+ years of broad HR management experience, including Talent Management, Training & Development, and Performance Management.
Experience designing, developing, and supporting organization-wide talent management, performance management, and training & development.
A solid understanding and/or experience in project management required.
Experience managing staff and multiple large-scale projects to ensure on-time delivery and quality using both internal and external resources.
Effective and adaptable communication to successfully work collaboratively with trainers, project management, and formal and ad-hoc teams.
Demonstrated strong problem-solving skills; must be able to work under pressure to resolve problems quickly and professionally.
