We are looking for ServiceNow Architect for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. 

"Remote candidates in United Sates will be accepted for this position during Covid"

 

Job Description :  

• Serves as a Subject Matter Expert (SME) in large-scale enterprise IT Service Management (ITSM), IT Operations Management (ITOM)/ IT Business Management (ITBM)/Customer Service Management (CSM) and enterprise IT solution.  


• Architect assigned primarily to work with the newly launched Tooling Organization to define the IT Service Management Architecture and roadmap and support capabilities build out. 


• Provides oversight and guidance on system design, maintenance, and implementation of corporate and client ServiceNow instances 


• Provides an architectural framework for information system development, maintenance, and enhancement efforts and understands user and process requirements and ensure those requirements can be achieved through high quality deliverables. 


• Develops technical solutions, basis of estimate, and Enterprise IT architecture to address customers’ large-scale Enterprise IT challenges. 


• Support and facilitate integration of data gathered from external sources into existing ServiceNow Platform - ITSM, ITOM/ITBM/CSM. 


• Assists business development teams, including engaging with potential customers, to determine critical pain-points and discuss innovative ITSM and Enterprise IT solutions. 


• Assists management in researching existing business environment including trends, best practices and company preferred architectural frameworks and alliances to ensure that company services match business trends. 


• Develops technical and ITSM solutions that meet or exceed customer requirements while minimizing risk during execution. 


• Assists and supports client activities to eliminate gaps or inconsistencies in the initial solution, architectural design, deliverables, benefits and messaging. 

  

Minimum Qualifications:  

• Bachelor's degree in computer science, information technology, or a similar technical field 


• Ten or more years’ experience of ITSM/Enterprise IT solution development and delivery management 

  

Demonstrated experience in the following technical and ITSM areas: 

• Systems Administration and IT Infrastructure Management 


• Experience with incident handling, problem management, and change management. 


• IT Service Management Hands on Design and Implementation 


• CMDB, Change Management, Asset Management 


• Incident & Problem Management 


• Service Catalog  


• Request Management & Service Desk 


• Experience integrating ITSM with third party tools 

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.