Posted in Other 12 days ago.
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Location: Walla Walla, Washington
Walla Walla Public Schools
TECHNOLOGY SPECIALIST II
This position is responsible for providing technical support and customer service to maintain safe and
functional operating conditions of district technology. Operational support includes maintenance and repair
of computer hardware, software, multimedia systems, and basic networking. Responsibilities include
customer service, trouble-shooting, implementation, and documentation of solutions.
1. Provide basic diagnostic and troubleshooting service on Local Area Networks.
2. Perform installation, configuration, troubleshooting and repair on various computers and related
equipment (i.e. Chromebooks, PCs, printers, video cameras, etc.).
3. Work closely with all Technology Department staff (including the Network Engineers) on projects and daily
tasks, following department standards and procedures.
4. Setup and configure devices for appropriate connectivity.
5. Implement, optimize, and support software applications in the district.
6. Assist with setup and overall support of training sessions within the district.
7. Assist tech coordinators, summer workers and work-study students in installing and maintaining district
8. Conduct new product testing and evaluate compatibility of products with our existing systems.
9. Support the customer service goals of the Technology Department.
10. Assist individual users as needed, including educating users when necessary.
11. Complete Technology Department work orders as assigned.
12. Provide appropriate documentation of completed tasks and tech help docs for users and processes.
13. Analyze, formulate, and implement a work schedule to complete service requests in a timely fashion
and/or prior to deadlines.
14. Ability and initiative to handle multiple tasks and projects and provide documentation as requested.
15. Report system problems and other concerns to appropriate Technology Department personnel.
16. Perform miscellaneous duties to assist other Technology Department personnel, as requested.
17. Maintain radio repairs and replacements. Knowledge of frequencies and district-wide repeater, program
radios with correct frequencies.
18. Install and troubleshoot video cameras.
19. Provide a pro-active approach in customer service and preventative maintenance.
1. Participate in Technology Department meetings and planning.
2. Perform related duties consistent with the scope and intent of the position.
Reports to the Director of Technology or designee.
Frequent interruptions, shifting priorities and deadlines.
Long hours of technical work.
Must respond to a wide range of staff needs and behaviors in a positive and service oriented manner.
Required to stand and sit for prolonged periods, work in cramped spaces and in non-routine positions.
Required to lift and carry heavy objects and equipment; ability to lift and/or move up to 50 lbs.
Required to travel to various work sites.
Education and Experience
High School diploma or GED.
Preferred 2 year college or technical degree in related field.
Minimum 3 years of related trouble-shooting and technical support experience in a large enterprise
Knowledge, Skills, and Abilities
Bilingual English/Spanish strongly preferred.
Knowledge/awareness of own cultural identity and how this influences behavior, and desire to learn about
the cultural identity of others.
Ability to establish and nurture an environment that promotes cultural competence and equitable
treatment of staff, students, and patrons of the district.
Ability to trouble-shoot problems, think critically, recommend solutions, and be aware of costs.
Aptitude to learn new and trending technologies; respond and adapt to new methods of operations.
Knowledge of computer hardware systems and related operating systems and applications.
Knowledge of the procedures and techniques required to maintain repair records and inventory.
Knowledge of how software and computer hardware interact. Skill in diagnosing equipment problems.
Skill in reading instructions, technical manuals, plans, and wiring diagrams.
Positive customer service and public relations skills; confidence in dealing with the public.
Teamwork oriented and results oriented with ability to interface at all levels while following department
policies and procedures.
Ability to attend to detail with accuracy and consistently.
Excellent troubleshooting skills in regard to software, operating systems and hardware.
Familiarity with internal PC hardware and the ability to replace major parts.
Basic knowledge of network hardware and concepts, including connectivity options, network switches and
Willingness and ability to follow and promote procedures and standards.
Skill in communicating technical information to non-technical staff.
Effective time management skills, including the ability to organize and set priorities while experiencing
Personally motivated to work diligently in unsupervised situations for extended periods of time.
Follows directions, takes criticism well and exhibits ability to work well within a team and in a structured
Dependability, flexibility and patience.
Required to maintain confidentiality.
Valid Washington state driver's license and a good driving record.
Requires fingerprinting and background check to determine that there have been no convictions involving
physical molestation, abuse, injury or neglect of a minor.
Must complete Walla Walla Public Schools Risk Management and Bloodborne Pathogens Training.
Passing scores on the written technical knowledge test and the hands-on technical skills test administered
as part of the interview process.
Reliable personal transportation for quick movement between schools, including the ability to transport
TERMS OF EMPLOYMENT
Technology Specialist II on the PSE Classified Salary Schedule A
Eight (8) hours per day, five (5) days per week, 260 days per school year; flexible work hours will be required at times.
The preceding list of essential functions is not exhaustive and may be supplemented as necessary.
The Walla Walla School District does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientation, gender expression, gender identity, disability, or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The Walla Walla School District will also take steps to assure that national origin persons who lack English language skills can participate in all education programs, services and activities. For information regarding translation services or transitional bilingual education programs, contact (509) 527-3000. The following employees have been designated to handle questions and complaints of alleged discrimination:
Civil Rights Compliance Coordinator Title IX Coordinator
Liz Campeau, Director of HR
364 S. Park Street 364 S. Park Street
Walla Walla, WA 99362
Section 504/ADA Coordinator Libby Thompson, Director of Special Education
Walla Walla, WA 99362
(509) 527-3000 (509) 527-3000