Kforce has a client seeking a Service Desk Manager for a fantastic opportunity with a growing SaaS in Irvine, CA. This company offers an excellent compensation package, flexible work arrangements, a great work-life balance, strong team spirit, and a great opportunity for career growth.
5 years of experience as a service desk management; Must have set up services desk from scratch
Experience with metrics and reporting
Experience with measuring customers satisfaction
Ability to understand increasing and decreasing call volume
Knows best practices
Office 365 experience
Financial services experience within a regulatory enviornment
Must have experience managing a service desk in an enterprise environment
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.