Job Description:

RESPONSIBILITIES:

Kforce has a client seeking a Service Desk Manager for a fantastic opportunity with a growing SaaS in Irvine, CA. This company offers an excellent compensation package, flexible work arrangements, a great work-life balance, strong team spirit, and a great opportunity for career growth.

REQUIREMENTS:

• ITIL certification


• 5 years of experience as a service desk management; Must have set up services desk from scratch


• JIRA experience


• Understands term


• Experience with metrics and reporting


• Experience with measuring customers satisfaction


• Ability to understand increasing and decreasing call volume


• Knows best practices


• Office 365 experience


• Financial services experience within a regulatory enviornment


• Must have experience managing a service desk in an enterprise environment

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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