Looking for a candidate with leadership experience and call center experience.
2+years in call center environment
Great organizational skills and time management
Will be leading a team of 40 people
HOURS: Evening,1pm-10pm Rotating Saturdays (please do not apply if you can not work these hours for minimum of 18 months)
Lookfor morethan answers.Patients andPhysiciansrely on our diagnostic testing, information and services tohelp themmakebetter healthcare decisions. These are often seriousdecisions withfarreaching consequences, and require sensitivity, tact and aclear dedicationtoservice. It's about
providing clarity and hope.
You will work forthe world leader inthe industry, with a careerwhere you can expand your skillsand knowledge. You'll have a role where you canact with professionalism,you can inspire colleagues, and you can care aboutthe work we do andthe people weserve.
At Quest, weareon a continuousjourney of discovery and development. It's this attitudethathas made us anindustry leader and the #1 Diagnostic Lab in the US. Forthosejoining us, weoffer exciting and fast moving career opportunities whereyoucan affect changeat a rate unheard of in many organizations of our sizeandscope. While weinvest in and develop technology to drive our innovations,ourongoing successrelies on our people.
JOB SUMMARY:
Consults with Teleunderwriting staff regarding information gathered during interviews and entered into the C 4 Call Management System. This includes coaching the team in order to increase production and quality.
JOB RESPONSIBILITIES:
Responsible for the daily administrative operations of the department.
Monitors workflow within the department to ensure work and client requests are met on a daily basis.
Applying and completing reports necessary within Teleunderwriting's Quality Assurance program.
Serve as backup for positions within the department.
Responds to the needs and requests of clients and Lab One management and staff in a professional and expedient manner.
Observes all compliance policies and safety policies and procedures as outlined in the company Safety Manual or safety matters included in other special training.
Responsible for ensuring a performance appraisal for each individual within the assigned unit, department or group is conducted and completed according to company policy no less than once every 12 months.
Responsible for interviewing, hiring, and training of employees within assigned unit, department or group.
Responsible for ensuring a performance appraisal for each individual within the assigned unit, department or group is conducted and completed according to company policy no less than once every 12 months.
Responsible for timely and accurate submission of information in accordance with the company Time and Attendance Tracking policy.
Reviews and Approvals: Examples of decisions that can be taken without conferring with supervisor. Reassigning job responsibilities within the department Workflow changes within the department Examples of decisions that can be taken only after conferring with supervisor.
Promotions within the department
Workflow overhauls or major modifications Workconfigurations
JOB REQUIREMENTS:
Education and/or Experience:
High School Diploma or equivalent and some college courses preferred.
Must have two years' experience in total or combination of the following: teleinterviews, customer service, quality reviews, and supervisory or management experience.
Minimum Skills:
Required Good management and teambuilding skills
Excellent interpersonal communication skills
Professional phone manner
Accurate, detail oriented
Strong customer service orientation
Ability to operate in a fast paced, rapidly changing environment
The ability to work well with others
Self-starter and self-motivated Medical terminology background
Good work attendance record
Organizational skills Minimum Skills Preferred Good project management skills
Ability to manage and prioritize projects and deadlines
Strong problem solving skills
Good computer skills
Physical Demands while performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.
The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks.
The employee is frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms.
This position infrequently lifts carries or otherwise moves and positions objects weighing up to 25 pounds.
Duties and responsibilities, as required by business necessity may by added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.
