Job Description:

JOB SUMMARY:

The Casino Marketing Coordinator's foremost role is to gain the loyalty of new potential VIP guests to Harrah's Gulf Coast via outbound sales efforts. In this role, you will develop strategic relationships with customers in key feeder markets for whom you direct account development and drive business to Harrah's Gulf Coast - consistently converting sales activities into casino trips with a seamless hand-off to the Executive Host Team. The Casino Marketing Coordinator will exude an exceptional motivation to serve while building rapport through commercial awareness and anticipating customer needs in creation of their pre-trip itinerary. As an intuitive and creative problem solver, you will constantly strive to delight our guests and be confident in your ability to meet goals set forth by the Casino Marketing management team. This position is eligible for a quarterly bonus incentive plan.

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): None

KEY JOB FUNCTIONS :

• Actively participates in telephone solicitation and coordinates personalized trip planning.
• Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by Executive Host Team.
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
• Responds to and consistently meets the needs of assigned customers.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Must display strong knowledge of casino systems (LMS, CMS, SALESFORCE, SCHEDULER, etc.)
• Demonstrate mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes.
• Actively participate in all department and company initiatives to drive sales and revenue.
• Demonstrate a willingness to teach, mentor, train and share information with the team.
• Develops skills to handle increasingly complex matters.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answer when unsure for customers as well as co-workers.
• Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.
• Has the ability to multitask and prioritize in a fast-paced environment.

Qualifications:
EDUCATION and/or EXPERIENCE:

• One to three years hospitality or sales experience (Experience with luxury brands preferred).

• High School diploma or equivalent

QUALIFICATIONS:

• Ability to spend an extended amount of time making "cold calls?.

• Ability to think independently in making decisions to maximize customer service experience and program profitability.

• Ability to effectively manage time and perform multiple tasks simultaneously.

• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.

• Excellent interpersonal skills required.

• Must have excellent oral and written communication skills.

• Must be able to listen and respond to visual and aural cues.

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Must be able to obtain a Mississippi gaming license

CRITICAL COMPETENCIES:

Sales Excellence: Leveraging sales techniques to maximize performance

Passion for Service: Internally motivated to graciously serve, delight and build player loyalty; as well as, service and assist co-workers.

Drive: Harnessing energy and passion to excel

Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world

Influence: Engaging and assisting others to succeed

Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness

WORK ENVIRONMENT :

• Must have manual dexterity and coordination to operate office equipment to include but not limited to: 10 key adding machine, PC computers, telephone/headset, fax machine, photocopy machine.
• Must be able to work in moderate to loud noise conditions.
• Must be able to make telephone calls for extended periods
• Must be able to lift up to 15 pounds.
• Must be able to move in and around the Casino/Hotel/Office areas.
• Must be able to tolerate areas containing second hand smoke.
• Must be able to work, for long periods of time, under fluorescent lighting.
• Must be able to work at a desk, for the majority of the day, in a seated position.
• Must be able to spend the majority of the day working off computer monitors and operating a keyboard.
• Although the majority of position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one's feet for long periods of time, and/or walk for long distances.
• Must be able to travel as needed.

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.The Casino Marketing Coordinator's foremost role is to gain the loyalty of new potential VIP guests to Harrah's Gulf Coast via outbound sales efforts. In this role, you will develop strategic relationships with customers in key feeder markets for whom you direct account development and drive business to Harrah's Gulf Coast - consistently converting sales activities into casino trips with a seamless hand-off to the Executive Host Team. The Casino Marketing Coordinator will exude an exceptional motivation to serve while building rapport through commercial awareness and anticipating customer needs in creation of their pre-trip itinerary. As an intuitive and creative problem solver, you will constantly strive to delight our guests and be confident in your ability to meet goals set forth by the Casino Marketing management team. This position is eligible for a quarterly bonus incentive plan.

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