At HomeTeam, we put people first.We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.
As an Auditor, you can expect to:
Following up on completed sales, to include: confirming services sold, answering questions, providing pricing, scheduling service(s) and providing closure for customers.
Auditors provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
Builds and maintains good customer relationships
Escalate appropriate inquiries or problems to mangers
Data entry of ongoing service, payments, autopay information, discounts, and credits
Validate technician paperwork for completeness and accuracy
Maintain customer files on computer and in filing system.
There’s plenty of perks too! HomeTeamers enjoy:
Comprehensive benefits package including medical, dental, vision & life Insurance
401(k) plan with company match, employee stock purchase plan
The opportunity for professional growth and respect that comes from working for an industry leader
Why HomeTeam?
HomeTeam Pest Defense is the #1 pest management company providing service to homebuilders and the 3rd largest residential pest control company in the United States.
The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction.
As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
The Pest Management Industry is growing – and is a recession resistant line of business
HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
Are you ready to join the (Home)Team?
Requirements:
We require ability to pass a drug screen and background check.
Keywords: Phone, email, mail, social media, customer, customer service, time management, auditing, communication, product, service, product knowledge, satisfaction
Experience
Preferred
Less than 1 year(s): Customer service experience
Less than 1 year(s): Ability to work independently
Education
Required
High School/GED or better
Skills
Required
Communication
Computer
Customer Service
Microsoft Office
Multitasking
Organizing
Self-Direction
Behaviors
Required
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity
Preferred
Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Required
Self-Starter: Inspired to perform without outside help
Job Security: Inspired to perform well by the knowledge that your job is safe
Preferred
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Goal Completion: Inspired to perform well by the completion of tasks
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
