Job Description:
The Manager Operations is responsible for designing and executing an operational strategy in support of the overarching strategic roadmap for the customer or a range of customers. The Manager Operations serves as the key escalation point within account operations and drives continuous improvement efforts internally and externally. The Manager Operations is responsible for service improvements, cycle time optimization to meet working capital targets, customer financial savings and ensures proper process and financial controls are maintained for the customer. The Manager Operations leads a team of operations talent and is expected to guide and support their professional development. The Manager Operations assists and provides the Key Account Manager with customer account(s) planning, staffing, budgeting and recommending and leading any changes to methods of operations within the account(s).
Responsibilities:
Grow Profitably
Develop an operational strategy in support of the Strategic Account Business Plan across account(s)
Identify customer improvement and value added savings opportunities with Account Manager
Understand the account(s) Profit and Loss Statement
Articulate TMC's services and value to support business development as necessary
Global capabilities
Work with internal and external leadership to align TMC's technical and operational capabilities to customer's goals and requirements
Develop management routines to ensure customer satisfaction
Identify efficiency and productivity gains and work with required resources to implement
Champion TMC's project based delivery model
Customer Relationship
Serve as the key customer contact for account operations, performance and operational strategy
First point of escalation for all operational opportunities within the account(s)
Maintain and build relationships with day to day customer contacts
Talent
Ensure operations team has resources required to execute operational strategy
Create tactical and operational targets to measure performance of team
Lead, coach and mentor operational personnel
Assess and improve the capability of each team member
Foster a continuous improvement culture that is representative of TMC's values
Required Qualifications:
A blend of education and applied work experience may be considered
A minimum of 2 years with direct or indirect supervisory experience is required
Up to 15% travel may be required (domestic and/or international)
Preferred Qualifications:
A minimum of 5 years of supply chain industry experience is preferred
Ability and desire to work in a fast-paced environment
Proven ability to build, manage and foster a team-oriented environment
Collaborative and adaptive leadership style required to be successful in this role
Advanced written and verbal communication skills
Demonstrates ability to design, develop and deliver presentations for internal and external audiences
Demonstrates skill of managing internal and external customer expectations
Comprehensive understanding of operational excellence methodologies
Proven track record for delivering continuous improvement results
Strong problem solving and conflict resolution skills
Ability to pick up new complex information systems quickly
Ability to multitask and prioritize projects efficiently and effectively with superb attention to detail
Demonstrates ability to work creatively and analytically in a problem-solving environment
Advanced knowledge of Microsoft Office Applications
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.
About C.H. Robinson
From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world's largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.
