About NortonLifeLock:

NortonLifeLock Inc. (NASDAQ: NLOK) is a global leader in consumer Cyber Safety. NortonLifeLock is dedicated to helping secure the devices, identities, online privacy, and home and family needs of its nearly 50 million consumers, providing them with a trusted ally in a complex digital world. For more information, please visit NortonLifeLock.com or connect with us on Facebook, Twitter, LinkedIn, Instagram and YouTube.

About the Role:

The Client Success Manager will develop and sustain long-term employer and broker relationships for mutual growth, profitability, trust, loyalty and innovation. This is a crucial role on our Employee Benefit Solutions team. This role is highly collaborative, working across Sales, Product, Marketing, Legal, and External Teams. The Partner Account Executive's strategic and consultative expertise is considered critical to unlocking greater value and impact for our employer and broker audiences.

Key Attributes:

• Excellent oral and written communication and presentation skills


• Strong interpersonal skills and the ability to build and maintain relationships


• Strategic thinker with the ability to analyze and solve problems quickly


• Ability to work in a fast-paced environment


• Strong work ethic with the ability to deliver on commitments


• Demonstrated proficiency managing multiple projects, tasks and responsibilities simultaneously


• Attentive to detail with excellent organizational skills

Responsibilities:

• Successful Implementation Management + Membership Onboarding


• Manage multiple clients simultaneously to successfully onboard employee enrollments through various implementation strategies.


• Organized approach to implementation; building timelines and executing accordingly. Document milestones and meeting outcomes for the client.


• Positive, service-forward, and polished interactions with employer and broker as it relates to implementation.


• Comprehensive communication of requirements, processes, and member experience expectations.


• Engage with client when enrollments are activated; manage and execute initial error outreach.


• Maintaining and Growing In-force Client Relationships


• Excellent presentation skills related to product offering and renewal options/corresponding changes.


• When applicable, drive results with marketing and educational resources and presentations.


• Swift and timely resolution of service escalations; collaborative engagement with other NortonLifeLock teams as necessary.


• Perform pertinent ongoing communication outreach with client.

Qualifications:

• Bachelor's degree preferred or equivalent experience.


• Minimum 3-5 years of experience of account management or related discipline.


• Demonstrated proficiency with Salesforce.com.


• Demonstrated computer proficiency with Microsoft Office, including Excel, Word and PowerPoint.


• Approximately 25% travel may be required.

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NortonLifeLock is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. NortonLifeLock strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.

We also consider for employment qualified individuals with arrest and conviction records. In addition, NortonLifeLock will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.

EEO is the law. Applicants and employees of NortonLifeLock Inc. are protected under Federal law from discrimination. See the EEO poster and supplement.