Job Description:

Sales Support Representative - B2B (TX)

Plano, TX, USA
Req #325

Thursday, March 4, 2021

ABOUT INOGENInogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider.

Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USA based company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet high performing, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.

Job Summary:

The B2B Sales Support Representative is on the front lines interacting with the B2B sales team and B2B customers.The B2B SSR will be the key contact for customers from overseas and from the USA as well as to the B2B sales team, providing telephone and electronic support.

Responsibilities(Specific tasks, duties, essential functions of the job)

• Provide phone and electronic support to B2B customers worldwide.


• Provide support to Inogen B2B sales team.


• Enter all B2B orders and process B2B customer RMA's.


• Answer and maintain the domestic partner hotline and other inbound calls from B2B customers.


• Be fluent in the operation of the Inogen IT systems, including Oracle and CCOD.


• Lead/contribute to projects important to the B2B team's success.


• Be responsible for maintaining accurate pricing for B2B customers.


• Other duties assigned.

Knowledge, Skills, and Abilities

• Experience and ability to care for International distributors and customers.


• Must have strong work ethic.


• Excellent oral and written communication skills required.


• Attention to detail is required.


• Analytical & problem-solving skills & ability to multi task.

Qualifications(Experience and Education)

• Bachelor's degree in Business, Communication, or related field of study, preferred.


• 2 years' experience in a senior customer service role, required.


• Intermediate knowledge/proficiency in Microsoft Office, Oracle, CCOD, required.


• A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.

We thank all applicants in advance for their interest in the position. However, only those selected for an interview will be contacted.

Inogen is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally
protected characteristics. The EEO is the Law poster and its supplement are available here: http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm;
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf.

Inogen is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@inogen.netor call (972) 616-5668 and let us know the nature of your request and your contact information.

Other details

• 
  Job Family
  Sales Support Representative - B2B
  
• 
  Job Function
  Individual Contributor
  
• 
  Pay Type
  Hourly
  
• 
  Employment Indicator
  Insider
  
• 
  Travel Required
  No
  
• 
  Required Education
  High School
  

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• 
  Plano, TX, USA

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