Job Description:

Job Description:

Customer Service Representative

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman, 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Assumes responsibility for the order fulfillment process which includes entering orders, managing backorders and providing order status


• Works with manufacturing and the warehouse to fill and ship consolidated orders


• Builds credibility and trust with 3M customers and departments


• Exercises problem solving, discretion and independent judgment when dealing with customer issues and complaints


• Supports sales, customer service and marketing managers


• Provides clear communication to internal and external customers both verbal and written


• Analyzes and recommends alternative solutions to meet customer needs


• Identifies areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction


• Supports the team process and participates in cross-functional teams as needed


• Knowledge of Microsoft Word, Excel and PowerPoint


• Excellent communication skills in verbal and written English

Your Skills and Expertise 

To set you up for success in this role from day one, 3M is looking for candidates who must have (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution OR High School Diploma/GED or higher AND a minimum five (5) years of customer service experience in lieu of the bachelor’s degree education requirement


• Three (3) years of customer service experience

Additional qualifications that could help you succeed even further in this role include:

• Five (5) years of working in exports and logistics


• Five (5) years of working with international customers, field sales reps and managers


• Experience with Aplus ERP system, SAP or Salesforce


• Fluently read and write a foreign language

Travel: May include up to 5% domestic

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

Resources for You 

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. 

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

3M is an equal opportunity employer.  3M  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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