Job Description:

Bentley University

Bentley Campus


Job Description Summary

The individual in this position is responsible for managing the resources and activities related to the Visitor Center to ensure departmental goals and expectations are met. The incumbent is responsible for optimizing the entire visit experience for each constituent: US and International freshmen and transfer students and secondary school counselors. The incumbent works with visitors before, during and after their visit. This includes scheduling a tour, interview, or information session to the actual on-campus experience, to any follow-up subsequent to the visit. The person in this position is responsible for working with all parties involved in delivering exceptional customer service to prospective students and their families. This includes overseeing staff and students who coordinate the Center's daily activities, and coordinating with the admission counselors who assist in addressing questions and needs of visitors. This role serves in a project management capacity to ensure all the pieces come together to meet established expectations relative to the visitor experience.




Minimum Qualifications

• Bachelor's Degree required plus 3-5 years of professional experience
• Exemplary customer service skills; organizational and analytical abilities, solid communication and interpersonal skills; computer competency.
• Some experience with an on-line appointment scheduler and Customer Relationship Management (CRM).
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to “think on your feet,” and make informed decisions regarding individual and group needs.
• Belief in the value of a higher education and the capacity to articulate those benefits to the public in a manner that supports the admissions goals of the university.

Preferred Qualifications

• Experience in admissions and communications or marketing

Bentley University requires references checks and may conduct other pre-employment screening.

DIVERSITY STATEMENT

Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.

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