• Act as the primary contact for front-end support of business/enterprise software
• Under general supervision, configure and/or implement business application upgrades in collaboration with external vendors, IT operations, business analysts, data system experts, and other team members
• Collaborate with IT operations on the installation of software applications
• Collaborate with IT operations, SQL, experts, and external vendors on the maintenance and resolution of database errors
• Under general supervision, perform and/or develop routine manual and/or automated operational tasks as needed to support business/enterprise software applications
• Develop and maintain end user system documentation and training material
• As a team member, participate in the development of project plans, workflows, and other support documentation development
• Perform ad-hoc queries and data analysis utilizing such tools as Crystal Reports, Excel, Access, Tableau, etc.
• Utilizes SQL and/or 3 rd party data preparation tools to develop and maintain data extraction, transformation and load (ETL) processes
• Works with sensitive financial and treatment program data as part of ETL process
• Acts as the primary contact for front-end support of the ADAPT software application and also serves as a vendor contact
• Maintain accurate and up-to-date work order documentation
• Participate In special projects as needed and perform other duties as assigned
• Ma attend national conferences(s) to sta current with software features and/or add-ins