The Global Products team focuses on the development, delivery, and support of digital banking, payments, credit, trade finance, liquidity management, and other treasury solutions and services to SVB's clients. Within this group, the Product Readiness Team is responsible for coordinating the launch and business implementation of new products, solutions, and operational improvements.
As part of this team, the Business Project Manager IV drives large, complex business initiatives to achieve strategic department and organizational objectives. These projects contain activities that may span functions, business units, companies, geographic regions, and cultures (e.g., international expansion). On such projects, this role is specifically responsible for driving (i) business readiness and go-to-market preparations on large complex projects with a technology component (such as software development), and (ii) the end-to-end project life-cycle, from inception to delivery, on business initiatives with little or no technology component (such as business diagnostics, process improvements, regulatory compliance, etc.).
This role requires a background in business project management and/or change management, and its key accountability is ensuring that (i) SVB is prepared to market launch and support new or changed products, services, and operational processes, and (ii) changes are scalable and comply with all appropriate guidelines, including but not limited to SVB methodologies, regulatory compliance, risk management policies, industry standards, and best-practices.
Duties include:
Driving Business Initiatives in Support of Product Strategy and Vision
Driving multiple large initiatives simultaneously, leveraging both Agile and Waterfall methodologies, where appropriate, to achieve project objectives
Partners with senior management of the business community to identify and prioritize opportunities to use process reengineering and technology to achieve the goals of the enterprise; Drives creation of and/or changes to existing products, processes, procedures, work flows, and related documentation
Develops and provides deep domain expertise in the cross-functional business considerations of SVB's products, solutions, processes, and clients' to help assess stakeholder impacts, articulate scope, identify risks, and proactively mitigate them
Assists in the creation or enhancement of large-scale strategies in product readiness, change management, risk management, and business implementation management
Implementing Business Readiness & Go-to-Market Preparations
Develops business roll-out / go-to-market plans, including managing client pilots and client migrations
Manages business readiness preparations including process engineering; sales, operations, and servicing preparations; internal and external training and communications; system configuration implementation (business set ups); coordination of User Acceptance Testing (on waterfall projects), etc.
Facilitates working sessions, vendor meetings, project team meetings on business initiatives, and attends scrum stand-ups and/or technical meetings where appropriate to drive business initiatives and/or business readiness
Manages status reporting on assigned business initiatives and related communications to Executives and other key stakeholders
Partners with Product Managers, Program/Project Mgrs, and Scrum Masters to ensure alignment of business activities for effective, end-to-end change implementation and an optimal stakeholder experience
Drives and ensures completion of required post-launch activities, such as post-mortems/lessons learned, and measuring benefits-realization after project completion
Collaborating with and Managing Cross-Functional Stakeholders
In delivery of business deliverables, engages and manages overall coordination of cross-functional teams, including subject matter experts from various departments across the organization (e.g., Product Management, IT, Operations, Compliance, Internal Audit, Servicing, Legal, Marketing, Sales, Training & Communication, Accounting, Finance, et.al.)
Acts as an advocate for all business stakeholders within the lifecycle of a project, ensuring that their needs are understood and addressed in advance of launch
Collaborates with operational teams and client support as needed to resolve issues in a timely and effective manner
Collaborates with Change Management Practitioners and Product Training & Communications on internal communications, client communications, training plans, and client-facing sales and support materials
Partners with Compliance, Internal Audit, and other departments to: respond to examinations and audit requests, manage execution and implementation of action plans, and ensure all processes and changes implemented fully comply with applicable regulations and legislation, standards, policies, and guidelines (e.g., BSA, AML, SOX, PCI-DSS, ECOA, et.al.)
Collaborates with Legal, Product, Compliance, Credit, Product Training & Communications, et.al. on the creation of and updates to legal agreements and other client-facing materials
Assists in prioritizing scope and negotiating conflicts between stakeholders, for example, under conditions of limited resources and competing demands
Some travel required (< 10%) for meetings with colleagues, vendors, and clients as needed
Preferred skills include:
Strong leadership skills and highly developed organizational skills; ability to quickly break down large, complex initiatives into logical, manageable work packages, tasks, and sub-tasks for execution
Exceptional communications and interpersonal skills; demonstrated ability to quickly build trust and relationships, manage matrixed teams, bridge communication gaps, resolve conflicts, influence stakeholders at all levels, and distill and synthesize complex concepts into key messaging in concise laymen's terms
Deep expertise in Agile and Waterfall methodologies, business-centric project management, and financial product development and management
Strong technical aptitude and ability to quickly learn new products, lines of business, channels (e.g. online, mobile, etc.), processes, software, data, systems, and client needs
Effective risk management skills and ability to predict and mitigate risks and issues, as well as anticipating and proactively preparing for changes and impacts to clients and SVB's business
Exceptional at gap and root cause analysis; Familiar with root cause analysis tools and techniques
Polished diplomacy, active listening, persuasiveness, and presentation skills to evangelize new products or changes and gain buy-in, consensus, and cooperation in the face of conflicting viewpoints, resistance to change, constraints, etc.
Critical-thinking, business analysis, and process engineering skills to manage, contribute to, and foresee pitfalls in process-related changes and deliverables
Bachelor's degree or equivalent work experience including -
7-8 years of experience in project management, business process engineering, and leadership of matrixed cross-functional teams with emphasis in change management, systems integration, risk management, vendor management, and reporting/business intelligence
Minimum 3 years of experience in financial services, preferably commercial banking and treasury services (FX, trade finance, cards, merchant services, credit, liquidity mgmt, cash mgmt), with broad and deep expertise in related product development, operations, client-servicing, and regulatory compliance
