Job Description:

Are you looking for a fast-paced, challenging job where you will get to manage a team, think analtyically and creatively, work with cross functional teams, and make an impact to the firms bottom line? If so, this role is for you.

This is a role is to lead the Digital Fraud Strategy team within the "Run the Bank" Fraud Risk organization. The Run the Bank organization is responsible for the business strategy and analytics used to mitigate fraud losses from QuickPay, Bill Pay, wire transfers, ACH, check deposits, cash withdrawals, and other transactions that fraudsters attempt to exploit. We perform analytics leveraging fraud models combined with vendor and in-house data to develop risk rules and strategies to prevent unauthorized transactions and protecting our customers and the firm from losses.

This role is specifically to manage the team responsible for the digital fraud strategy, covering Quick Pay, Wires, Bill Pay, ACH, Real Time Payments and Funds Transfers.

The primary objective of the team that the candidate will be managing is to reduce fraud losses through development and refinement of strategies, while also working to reduce expenses created by these fraud alerts. The expense can come in two forms: i.) operational cost to review fraud alerts and ii.) negative customer experience and complaints from false positives of the strategies. We are seeking self-motivated individuals with intellectual curiosity and strong critical thinking and problem-solving skills. The candidate should possess a natural curiosity to explore the unknown.

A successful candidate in this role will be strong analytically, while also able to convey trends, changes, and strategies to senior leadership. They should be an outside the box thinker with a desire/ability to manage and develop the talent around them.

The key skills for the job are:

• Ability to develop new creative solutions to challenges presented by fraud activity leveraging outside the box thinking.
• Manipulate and understand large amounts of complex data to monitor and uncover behaviors and trends in fraudulent activity.
• Strong communication skills with the ability to communicate complex data into a clear story to team members as well as senior leaders.
• A desire to work as part of a team, and ability to work with cross functional teams
• The ability to develop new fraud fighting products by designing requirements and working with technical business partners to implement these products using agile design methodology
• The ability to work on diverse tasks and respond to emerging issues
• Candidate should have a passion for problem solving
• Candidate should possess strong interpersonal skills

Qualifications

• At least 7 years of professional experience, experience in risk management, strategic analytics, or data science preferred
• Experience managing a team or process is preferred
• Strong analytical, interpretive and problem solving skills with the ability to interpret large amounts of data and its impact in both operational and financial areas
• Ability to compress large amounts of data into short and concise presentations with sound business conclusions
• Ability to develop elegant and common-sense solutions to complex business challenges
• Excellent analytical skills with the ability to comprehend and explain data / concepts in a clear and concise manner
• Strong knowledge of programming language like: Python, SAS and SQL
• Proficient in Excel & PowerPoint
• Demonstrated experience with data analysis, designing & analyzing experiments, and simplifying/communicating complex topics
• Strong P&L knowledge and understanding of drivers of profitability

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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