Job Description:

The Wholesale Payments Product Delivery Control Manager (CM) is responsible for managing fundamental and complex business control requirements associated with Credit Product, Marketing and Communications and Revenue Management. The Control Manager continuously evaluates operating risk and business controls to help the Commercial Bank product and marketing organization achieve its mission and strategic objectives. The Business Operations group acts as a central point of contact working closely with Commercial Banking partners (e.g. Compliance, Legal, Risk, the product factories, Operations, Technology) on processes to ensure appropriate product and marketing controls are in place and are consistent when executing deliverables that have Banker, Product and Client impacts.

Control Management focuses on four areas:

1) Control design and expertise

2) Risks and controls identification/assessment

3) Control breaks and resolution

4) Control governance & reporting

Core Functional Responsibilities

• Provide control related due diligence to business units to foster a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols

• Provide on-going assessment of information gathered, to evaluate the strength of the established procedures and controls and work with the appropriate groups to determine control weakness and root cause as a result of risk events reported by each operational group

• Develop strong relationships with business partners, leading impact/results discussions, and proactively identifying information needs within the businesses will be essential in this position

• In partnership with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks

• Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols

• Leverage technology and process improvements to mitigate reliance on manual processes

• Present progress and results of control efforts with senior management and other relevant stakeholders

• Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators (as needed) and technology control functions to drive consistent and rigorous operational risk practices and Control programs including: control committees, risk mitigation, key risk indicators, control design and effectiveness evaluation/testing

• Help establish/reinforce control governance and reporting to identify meaningful metrics to inform on health of operational risk and control environment; escalate control breaks based on key reporting indicators; and provide input to control committees and forums

• Assist with development of Control & Operational Risk Evaluation (CORE) mapping and documentations through participation in end-to-end process walkthroughs and deep dives with business units

• Assist with ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies

• Assist with action plan validation testing and support Quality Assurance testing and/or CORE testing in support of control objectives, including internal and external audits including compliance related exams (as needed)

Qualifications and Typical Experience:

• Bachelor Degree or relevant work experience preferred, MBA a plus

• 10 plus years of Commercial/Corporate Banking experience desired

• Prior experience in Business Management/ Project Management preferred

• Desired experience working with key cross-functional groups in a complex line of business, implementing complex and new procedures, processes and systems

• Ability to develop strong, positive relationships with business stakeholders

• Outstanding oral and written skills and abilities required

• Strong communication skills and ability to work at different levels of the organization and across teams within Commercial Banking and with other LOBs

Skills:

• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; ability to synthesize large amounts of data and formulate appropriate conclusions

o Understanding root cause / identifying control breaks

o Developing timely and sustainable solutions

o Analyze metrics for emerging risk

• Business knowledge - ability to understand the Commercial Banking business / knowledge of regulation surrounding business

• Team player - strong influencing skills and ability to develop strong partnerships across businesses

• Communication / presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner

• Networking - strong interpersonal skills; strong collaboration and relationship building skills

• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

• Decision making / judgement - excellent independent decision making skills using sound judgement and the ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making

• Implementation skills

o Reviewing Procedures

o Change ManagementJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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