Job Function
Services & Support

Travel Required
Occasional

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Where will your niche knowledge and technical leadership not only make an impact but also develop even further? Right here, in Technical Services, where we craft, scope, and develop the technical components of systems solutions, you will lead the design and delivery of integrated multiple technologies solutions. You will thrive on the challenge of redefining broad concepts into structured programs and delivering solutions for sophisticated, high-impact issues.

The Customer Education and Consulting Solutions business is seeking a dynamic engineer to join our team. In this role you will be the global point person for Laboratory Informatics and GC training development. Apply your industry knowledge, technical expertise, and understanding of our customers' strategic business goals to identify, develop, and deliver technical training solutions for Agilent Laboratory Informatics solutions and workflows. In addition, lead global contractors for GC development. You will collaborate closely with customers, contractors, and internal organizations to design, develop, and facilitate the transition of customer learning solutions to the global delivery teams while maintaining oversight of training quality and customer acceptance.

Key Responsibilities

• Designs and develops education solutions for instructor-led, online, and virtual training using instructional design principles. Training material may include laboratories, lectures, eLearning modules, assessments, videos, webinars, and animations.


• Collaborates with a cross-functional team of experts to establish appropriate Informatics curriculum and course content including product support, product managers, regional specialists, customers, and industry leaders.


• Adheres to training development standards, guidelines, and quality and regulatory requirements as indicated by the Customer Enablement product life cycle.


• Maintains a high level of technical expertise in the areas of Informatics and Agilent instrumentation.


• Leads education product development with vendors and consultants.


• Supports the deployment of courses to the local delivery organizations to ensure a seamless transition from R&D to delivery.


• Delivers select training, including train-the-trainer sessions through a variety of mediums including video and virtual modalities.


• Leads and participates in various projects to support improvements in the development and delivery function of the customer education business, i.e. testing new forms of virtual delivery.

Job Type
Experienced

Shift
Day Shift

Qualifications

• Bachelor's Degree or Master's Degree in related field; may consider applicants with an equivalent combination of education, training, and experience


• 8+ years' relevant work experience; including specific experience working in/around regulated laboratory environments (GMP, FDA21cfr11, ISO)


• Excellent working knowledge of Agilent OLCDS portfolio (EZChrom, Chemstation, OpenLAB 2, ECM) and reporting modules (OLIR)


• Knowledge of Agilent instrumentation systems and analytical chemistry methodology and laboratory procedures


• Expert knowledge of Windows OS, Networking, and Active Directory


• Experience with Client/Server systems.


• Ability to build and work with VMs and web-server images


• Knowledge with SQL and databases


• Excellent written and verbal communication skills.


• Demonstrated project management leadership


• Self-directed and motivated

GEO LOCATION -- Santa Clara, CA; Wilmington, DE; Fort Collins, CO

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please see all of our notices for EEO below.

Option to Work Remote
Yes

Schedule
Full-time

Secondary Locations
US-CA-Santa Clara All Buildings, US-CO-Fort Collins, US-GA-Remote Location