Description

Ste. Michelle Wine Estates is a premium wine company that is proud to call the greater Seattle area our home. We are a collection of distinctive wine estates and maker of some of the finest wines in the world because we value our vineyards and the art of wine-making. This focus has resulted in our ability to offer our consumers extraordinary and distinctive wines from some of the best regions in the world.

We are currently seeking highly qualified candidates for a Part-Time, Wine Club Concierge to join our team in Woodinville, WA. In this role, you will function as a steward of Ste. Michelle Wine Estates, providing exceptional service to all consumer inquires either through the Direct to Consumer Channel or general web inquires.

What you will do:

• Provide front line customer service to wine club members and other direct sales customers for a broad portfolio of wineries


• Respond to in-bound phone calls and e-mails and make out-bound phone calls related to general customer inquiries, event reservations, club membership questions and direct shipment orders


• Variety of data entry responsibilities to support the wine clubs and E-commerce function (i.e. new member sign up, member data updates, etc.)


• Researching and resolving routine customer service inquiries or problems


• Processing daily orders for E-commerce and club


• Log consumer complaints and escalate to the appropriate personnel


• Club order phone calls


• Club problem order resolution


• Other duties as assigned

What you will bring:

Desired Qualities:

• Professional, personable, welcoming, with excellent hospitality and customer service focus


• Enthusiastic, passionate and an astute listener


• Positive attitude in customer interactions and with co-workers

Must be able to meet the following requirements:

• Scheduling Requirements:
  
  
  
  • Must be able to work part-time hours, 16 - 32 hours per week as needed.
  
  
  • Must be able to work varying shifts/days, including weekends.
  
  
  
  


• Physical Requirements:
  
  
  
  • Able to lift and carry up to 40 pounds on occasion.
  
  
  • Work in office environment, able to sit for extended periods of time.
  
  
  
  

Qualifications:

• Outstanding customer service skills and a minimum of 2+ years in a customer service position


• Strong written and verbal communication skills


• Strong problem solving skills


• Proficiency with computer skills (intermediate level or above skills with MS Office)


• Basic knowledge of wine industry preferred


• Strong attention to detail


• High school diploma or equivalent required


• Some college preferred


• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

We believe in developing the leadership potential of our employees by providing opportunities for training, development and advancement.

In addition to the opportunity to apply and develop your skills toward key business objectives, we offer an excellent compensation package including a competitive base salary, comprehensive health insurance, participation in our pension 401k programs, and incentive compensation programs.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster.

Qualifications