Job Description:

Requisition Number:

47241








City:

Huntington Beach








Department:

Sales

SALES OPERATIONS MANAGER, INTERNATIONAL

COMPANY OVERVIEW:

Boardriders, Inc., is the world's leading action sports and lifestyle company that designs, produces and distributes branded apparel, footwear and accessories for Boardriders around the world. The Company's apparel and footwear brands, represent a casual lifestyle for young-minded people who are inspired by a passion for outdoor action sports. The Company's Quiksilver, Billabong, Roxy, Billabong, RVCA, Element, VonZipper, Kustom and Palmers brands have authentic roots and heritage in surf, snow and skate. With approximately 10,000 team members globally, the Company's products are sold in more than 110 countries in a wide range of distribution, including surf shops, skate shops, snow shops, its proprietary Boardriders stores and other Company-owned retail stores, select department stores and through various e- commerce channels.

"Boardriders is an Equal Opportunity and Affirmative Action Employer including: Minorities/Women/Individuals with Disabilities/Protected Veterans"

SUMMARY:

The Sales Operations team is responsible for providing the highest level of service to sales management, sales representatives, and customers to achieve company sales goals. As Sales Operations Manager, you are responsible for leading a team of Sales Operations Coordinators to deliver Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, Von Zipper and Xcel products on-time and in-full for International sales channels.

RESPONSIBILITIES:

• Leads team of experienced Sales Operations Coordinators. Recruit, train, and coach employees to consistently provide the highest level of sales support and customer service in the action sport industry.


• Responsible for maintaining exceptional order book quality. Requires extensive knowledge of (including, but not limited to): contract management, materials, pricing, credit policies, and sales order reporting.


• Assist Sales Representatives and Sales Management with order entry; creating order forms, visual inventory guides, and digital catalogs.


• Provide detailed weekly order risk analysis to assist the organization with financial forecasting. Notify sales leadership of all issues/risks related to order quality when identified at least 45 days before customer requested delivery dates.


• Collaborate with internal teams to anticipate and prevent issues that impact sales productivity and customer satisfaction.


• Responsible for understanding, communicating, and enforcing PO deadlines to prevent uncovered demand.


• Responsible for assisting sales with revenue recovery for all withdrawn and uncovered materials.


• Assist sales with SMU creation, tracking, and fulfillment communication.


• Assist Sales Representatives and Sales Operations Coordinators with all sales systems technical support (SAP, Salesforce.com, Business Objects, Elastic Suite, etc.).


• Attend meetings with customers to understand current and future business needs.


• Effectively prioritizes workload and delegate tasks to meet project deadlines. Recognizes employees and coworkers for exceptional contributions.


• Regularly monitors communication quality to coach phone and email etiquette.


• Understands sales goals and company objectives. Must be able to act as surrogate for Director when necessary.


• Consistent role model and advisor to all members of the Sales Operations team.

REQUIRED EXPERIENCE/SKILLS/EDUCATION:

• Must be fluent in Spanish and comfortable communicating with Senior Executives in Latin America


• 5 + years retail and/or customer service experience


• Bachelor degree preferred


• Microsoft Office required; MS Excel proficiency required


• Exceptional Communication Skills


• Must be organized, detailed oriented and able to multi-task


• Self-starter with positive outlook


• Must enjoy a fast-paced environment with many demands

PREFERRED EXPERIENCE/SKILLS:

• Previous management experience preferred, or high-performance individual-contributor ready to take on leadership role


• Previous experience supporting Distributors, Licensees, and Subsidiaries


• SAP experience preferred


• SalesForce.com experience preferred


• Action Sport Industry experience preferred for product familiarity and shipping practices

Apply Now