About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

Position Overview:

Press Ganey currently has an exciting opportunity for an Account Director.All US geographic areas considered, Midwest and East Coast preferred.

The Account Director (AD) is responsible for generating interest, developing leads, and increasing market share for PG's solutions, in an identified mid-market territory.The Account Director territory will include clients consisting of hospitals, and other health care organizations up to a defined bed size or client spend. This position may require up to 40% travel including occasional on-site visits to clients/prospects as well as company training/meetings as needed.

Duties & Responsibilities:

• Generate interest, develop leads, and increase market share for PG solutions to meet monthly quota


• Maintain accurate pipeline and forecasts, and sustain current and complete information inSalesforce.com
  


• Develop a superior level of product and market knowledge of the specific business needs and challenges faced by PG clients, and remain current and knowledgeable about the industry by completing trainings, reading publications, and attending educational programs


• Proactively establish and maintain effective team relationships with PG staff to meet company objectives, client needs, deliverables, and expectations.


• Attend and participate on weekly team calls. Become a resource to colleagues and partner with internal staff to further goals of the company


• Complete "must haves"

Qualifications:

• Excellent communication skills and the ability to quickly develop relationships, ranging from the "C" suite to departmental directors to end users


• Excellent customer service and communication skills (both verbal and written)


• Comfortable with working independently in an empowering, fast paced, results oriented culture


• Well-developed organizational skills are required in order to effectively manage multiple initiatives and internal deadlines simultaneously


• Prospecting Activities within Assigned Accounts: Cold calling, internet research, email, relationship building, and other tactics


• Identify and Qualify Opportunities: Align assigned PG solutions with prospect initiatives, develop deep customer knowledge and relationships, identify funding source, secure key stakeholder sponsorship, and resolve obstacles/objections


• Demonstrate, Propose, and Present: Demonstrate PG solutions to key stakeholders when applicable, present compelling value proposition, answer questions, overcome objections, build ROI / business case when applicable, and follow up promptly and professionally


• Contribute to the PG Client Management Community: Develop and share best practices with teammates, facilitate internal discussions with key stakeholders, collaborate with other sales team members, contribute to positive work environment and morale


• Leverage Personal and Professional Development Opportunities: Develop and maintain outstanding product knowledge, build deep expertise in healthcare trends, enhance skills and abilities such as communication, presentation, negotiations, and teamwork


• High level of integrity and professionalism, properly setting expectations

Minimum Education and Experience:

• Bachelor's degree


• Three or more years of sales/client management experience gained primarily in healthcare, including consulting services, clinical and financial healthcare services, and/or health care IT services.

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

For more information about Press Ganey, visit our web site atpressganey.com.

Press Ganey Associates, Inc. is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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