Job Description:

The Customer Success Executive is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention. This role is aligned to a portfolio of credit union customers and the ideal candidate has in depth knowledge of the credit union ecosystem.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.




• Grow at your own pace through online courses at Learning @ Equifax.

What You'll Do

• Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience




• Act as the connecting thread for internal teams with the customer across the customer journey




• Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization




• Serve as a trusted adviser and advocate for clients




• Create customer success plan with each client 




• Monitor and maintain customer health




• Educate clients on business value of solutions 




• Aid customers in usage and value realization of solutions




• Partner with Account Executive(s) in preparing and conducting quarterly business reviews




• Drive customer advocacy within Equifax 




• Utilize voice of the customer to inform product roadmaps




• Coordinate internal COE teams to benefit of customers




• Provide clients transparency on status of issues/requests




• Assist with resolution of customer support issues 

Qualifications

• 3-5 years of client-facing sales experience in customer success or account management function




• A minimum of 3 years of experience in tech sales support function with a large technology organization




• Minimum of 3 years of experience promoting value through the customer experience working with complex, multi-divisional, multi-geographical customers




• Bachelor’s degree in related discipline or equivalent experience  

Extra Points for any of the Following

• Masters or advanced degree

Success attributes of an Equifax employee; does this describe you?

• Accountability




• Bravery




• Curiosity




• Collaboration




• Think and act differently




• Trust




• Ownership




• Decide-Execute-Ship

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-Georgia-Remote

USA-California Remote, USA-Colorado-Remote, USA-Nevada-Remote, USA-Oregon-Remote

Function:

Function - Sales and Account Management

Schedule:

Full time

Apply Now