Job Description: 

• Call center/Helpdesk role


• Resolution of issues incidents raised by clients within SLA


• Issue incident escalation to respective support groups


• Ticket creation, categorization, prioritization


• Incident resolution and ticket closure 


• On call support for issues related to laptop desktop application related issues


• Problem Record creation and reporting to Problem Managers


• Assisting with Exchange, Outlook, and Mailbox movement related issues


• Virus scanning and troubleshooting all basic components which help in system maintenance


• Troubleshooting outlook issues like configuration issues while configuring accessing emails, PST, Creation PST files, tracking and retrieving data application related issues etc.

Must Have Skills

• Incident Management

• Windows

• windows administration

Technical Skills

* Proficiency Legends