Southwestern Health Resources (SWHR CIN) seeks to hire a Patient Referral Coordinator to work Full Time supporting the Referral Management department.

Please note: Southwestern Health Resources Clinically Integrated Network (SWHR CIN) is an affiliated company of Texas Health and UT Southwestern. If hired for this position, you will become a SWHR CIN employee rather than a Texas Health or UT Southwestern employee.

This position is a Remote / Work from Home Opportunity

Salary range is Min $16.18 - Max $24.06 - based on relevant experience

Work Schedule

Monday-Friday 8am-5pm
Training schedule is Monday-Friday 8am-5pm for 2 weeks

Job Description

Position will provide support as a single point of contact for patients, physicians and employees to access multiple clinical services while maintaining a high level of customer service to all internal and external customers.

Essential Functions

Patient Phone Calls:
Serves as one point of contact by answering patient phone calls utilizing department guidelines. Maintain dialogue to determine patient needs in order to refer to appropriate clinical area.

Schedules patient appointments based on clinical protocols and knowledge regarding services provided in all clinical areas.

Utilizes the computer system to document detailed patient information in the patient and physician telephone
encounter regarding the reason for appointment request, symptoms or diagnosis, and purpose of visit with clinic.
Provides available appointments across clinical areas when services overlap under patient phone calls.
Utilizes referral nurses as resource to ensure patients receive right level of care at appropriate time.

Uses MCO guidelines to verify insurances that are currently accepted at UT Southwestern. Provides resources for patients regarding their insurance coverage. When necessary problem solve by utilizing resources on campus when insurance coverage questions are beyond their scope of knowledge. Links appointments to the correct insurance and creates appropriate accounts in Epic as needed. Works closely with community physician offices to obtain referrals for patients.

Collects clinic specific medical records needed for all specialty clinic appointments. Fax release of information requests on patient behalf to assist patients with collecting medical records. Scan medical records to the EMR after sorting by external record type (i.e. external lab, external office notes) so that they are readily available anywhere on campus.

Sends out clinic specific new patient packets once appointment is scheduled. Collects program specific questionnaires and applications (i.e. transplant application, liquid diet program and breast questionnaires).

Answers questions regarding specialty programs and clinics on campus to potential patients, mails pamphlets and other informational marketing materials to patients. Promotes UT Southwestern services to callers.

Enter patient, clinic and marketing information calls into provided software to allow for analysis by marketing and senior leadership.

Maintains patient confidentiality in accordance with university and department policy.

Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.

Performs other duties as assigned.

The ideal candidate will possess the following qualifications:

Education
High School Diploma or equivalent required

Experience
One (1) year Customer Service or Medical experience (CSA II experience helpful) required

Travel

Local travel to attend on-site meetings or as requested to the SWHR Corporate Headquarters located at 1603 LBJ Freeway, Farmers Branch, Texas 75234

Skills
Work requires knowledge of computers, office equipment, and other administrative tasks.
Work requires data entry skills.
Work requires excellent telephone etiquette.
Work requires ability to work with confidential information on daily basis.
Work requires ability to communicate effectively with various levels of internal and external contacts.
Work requires ability to work with confidential information on daily basis.
Ability to provide customer service focus.
Interpersonal and teamwork skills to contribute to objectives of organization.
Adaptability/flexibility to react positively to changes in work environment.
Initiative to improve productivity and quality of work.
Ability to plan and organize work in logical and efficient manner.
Testing may be required.