Posted in Admin - Clerical 30+ days ago.
Type: Full-Time
Location: Woburn, Massachusetts
Overview:
BioProcure is a breakthrough Procure-to-Pay service designed from the ground up to serve the Biotechnology and Pharmaceutical vertical. Our core focus is on customer service and we’ve developed a modern, easy-to-use web experience for our clients. We serve a client base of the most innovative biotech research companies as they discover cutting-edge therapies to tackle the world’s most challenging health problems.
Applicant should possess strong organizational skills and be able to work independently or with a team to manage multiple projects. Excellent written, verbal communication and computer skills are required. Fast-paced environment; attention to detail is critical.
Responsibilities:
Provide customer service via email and phone support
Develop and maintain relationships with both clients and vendors through effective and timely communication
Complete daily orders in a timely fashion with accuracy and integrity; prioritize orders to ensure the most “critical” are processed immediately for timely delivery
Evaluate orders to determine the most effective costs and work with sales reps on discounted pricing
Establish effective working relationships with customers through continuous communications on delivery, pricing, req status, and order confirmations
Establish effective working relationships with suppliers through cost negotiations and product search/analysis
Respond as quickly as possible to any customer requests via ticket system; if not able to answer the question immediately, work with suppliers or team to seek information for solutions
Follow departmental SOPs for processes and escalations
Onboard new clients (when needed)
Responsible for capital equipment orders (after 3-month period and supervisor discretion)
Consistently place a minimum average of 32 orders per day
Seeks out cost savings opportunities with suppliers
Prendio knowledge, troubleshooting, and problem-solving
Exhibits a consistent high level of accuracy
Perform other job-related duties as needed
Requirements:
Our Culture:
We take culture very seriously here at BioProcure and we are constantly thinking of ways to give back to our valued employees. We offer a competitive salary, outstanding benefits, a friendly and welcoming culture, a great work environment and plenty of opportunities to grow your career and have a big impact on our business.
Benefits
Perks
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