Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, and SITECH, representing Caterpillar and other manufacturers.  Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence. 

We have an opening for a PC Technician at our HQ, Tukwila WA. This is a help-desk oriented position responsible for providing exceptional customer service and technical support for all business software applications used within our dealership. Additional responsibilities include, but are not limited to the following:

• Provide timely tier 1 and 2 IT support to end users and employees.


• Identification, troubleshooting, and resolution of issues with hardware, software, peripherals, mobile devices, and other supported systems and services.

• Responsible for on-going maintenance of programs which includes communicating software enhancements to end users, coordinating and conducting associated training, and vendor communications.


• Install, configure, and troubleshoot software and hardware for desktops, peripherals, laptops, mobile devices; manage monthly patch and upgrade process for workstations, operating systems, and major applications used at our branches.


• Ability to effectively troubleshoot, research and articulate problem resolutions to end users.


• Responsible for maintaining the LAN and regional servers to meet the needs of all business units for supporting all terminals, printers, PC support and software for Harnish Group Inc. and respond quickly to request.


• Provide logistical processing and support of equipment and coordinate with vendors.


• Install, test and configure new peripheral equipment as needed. Maintaining the IP Phone systems to meet the needs of designated branches.


• Exposure to confidential and sensitive information. Assist with project and work as needed and assigned.

Personal Attributes, Experience, and Education:

• Prefer Associate degree in Computer Science or four or more years of experience as a PC technician.


• Strong problem solving, communication, organization and business skills to provide technology solutions for our internal customers.


• Demonstrated success as a team player with a proactive, positive attitude who can perform job functions with minimal supervision.


• Flexible for required planned travel to some of our branch locations in Alaska.


• Knowledge of troubleshooting procedures and ability to meet deadlines and change priorities as needed.


• Must be a self-started and work independently.

We offer a competitive benefits package that includes salary, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match. To apply for this unique position, please go to our web site at www.ncmachinery.com

Harnish Group Inc. and Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

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