Job Description:

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for an IT Help Desk person in Aurora, CO.

The IT Help Desk provides level one technical support to users experiencing hardware or software issues, assigns support tickets to IT Support, and serves as the primary conduit for Help Desk calls and tickets in a manner that reflects the company's vision of working as “One Professional Team.”

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Distributes daily reports


• Sets up and updates all company iPads


• Answers all Help Desk calls


• Addresses any password resets


• Responsible for all tape movement


• Assists Communication Systems Support Specialist as needed


• Makes all DBS user changes and additions


• Tracks all PC assets


• Tracks all iPad assets


• Responsible for recycling


• Responsible for quality control audit of PC’s going out


• Tracks computer requests and assigns to available technicians


• Responsible for customer postal accounts


• Other duties as assigned by manager

Competencies:

• Data Entry


• Telephone Skills


• Reading/Writing Skills


• Reasoning Skills


• Organizational Skills


• Communication Skills


• Basic knowledge of Microsoft Word and Outlook

Work Environment:

• Noise: Quiet


• Indoors

Physical Demands:

• Walking


• Talking


• Sitting


• Use of Hands


• Hearing


• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds

Required Education and Experience:

• High School Diploma or GED


• 1-3 years administrative/clerical experience


• 3-5 years customer service experience

Additional Eligibility Requirements:

• Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

 

Pay Rate: Starting at $16.08 per hour

Employee Benefits: Wagner Equipment Co. provides the following benefits to all full-time employees

• Paid Time Off (PTO) Plan


• Company Paid Holidays


• Medical, dental, and vision insurance


• Life and AD&D Insurance


• 401K Savings Plan


• Tuition Reimbursement


• Employee Assistance Program (EAP)

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Operations

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