Under close supervision, performs customer service and/or claims processing functions within a specific business line.

 
MAJOR DUTIES & RESPONSIBILITIES:
Duties may include, but are not limited to:

• Receive new losses and verify accuracy of information via coverage.


• Register new loss information on system.


• Perform all file updates on system as directed by claims reps/team leader.


• Register loss payments on system.


• Provide service to agents, insureds, clients, and other customers.


• Prepare all loss registration forms.

SCOPE INFORMATION:

This position reports to the Operations Supervisor or Claims Team Leader. There are no positions reporting into this position.

DESIRED QUALIFICATIONS:

• 1 year prior claims processing experience.


• Strong customer orientation and experience supporting customer needs.


• Strong written and oral communication to effectively provide service to internal and external customers.


• Strong analytical and organizational skills.


• Strong computer systems experience and experience in an automated environment.


• Keyboarding and data entry skills.


• Works well within a team environment; focus on self-development.


• Committed to high standards of behavior and performance.