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Job Description:

Position Summary

This is not an IT project management position.

When a class action lawsuit concludes, Epiq Project Managers and Associate Project Managers oversee the class action administration piece of the litigation.  The Associate Project Manager works for the Project Manager who is the primary face of Epiq operations to our clients.  Internally, the APM may coordinate with our sales representatives, data analysts, web developers, call center supervisors, disbursement specialists, claims analysts and a host of other personnel to ensure project deliverables are met. Superior client communication skills—both verbal and written—are required.

An APM must meet critical client requirements, including but not limited to, the following key areas:

• Project Financial Requirements – Provide timely and accurate budget/estimate review and management; monthly revenue forecasting; and monthly invoice review




• Project Execution & Resource Management – Continually monitor, evaluate and guide project staff to meet project deliverables on time, within budget and at the highest quality standards.




• Process Improvements – APMs should consistently be looking for way to improve Epiq processes and procedures to more profitably deliver services to our clients.




• Economic Objectives – APMs are expected to meet billable hour goals and oversee that similar targets are met for their direct reports.

Towards this goal, the APM will work with stakeholders in operational departments to continually enhance service quality standards to meet and/or exceed client expectations.  This position is responsible for fostering a team environment and building cooperation between client services team members, intercompany team members, Epiq company team members, and sales to provide the highest quality service standards, reach revenue targets and obtain efficiency/profit goals. 

Required Qualifications & Characteristics

• Project management experience is required.  Professional PMP certification through the Project Management Institute (PMI) is preferred.




• A strong technical orientation, excellent computer skills, exceptional planning and organizational skills, and a keen attention to detail are all required.




• Prior banking or financial service industry experience is preferred.




• Prior client service/project management experience is preferred. 




• Outstanding communication skills are required.  Our clients are predominantly lawyers.  Successful candidates will possess an understanding of the legal services industry coupled with a strong ability to communicate effectively with lawyers.




• A Bachelor’s degree is required.  A Juris Doctorate (JD) or Masters of Business Administration (MBA) or similar advanced degree is preferred.

The characteristics of a successful leader at Epiq Systems includes the following:

• An inspirational and personalized leadership style;




• Structured and precise with a results-based approach to business;




• Personal buy-in to our cultural values with a passion for associates, customers, and products;




• Known to be approachable and down-to-earth;




• Acknowledges and gives credit and thanks to others;




• Demonstrates full commitment and offers tactical strength through regular oversight;




• Strategic strength through consistent execution, speed, decisiveness, and risk taking;




• Focused, sophisticated presence;




• Consensus builder, collaborative, flexible thinking and agile; and




• Brevity, informal, and to-the-point.

About Our Work Environment

Work is fast-paced and performed in a work from home environment with extensive video and phone contact with clients and employees.  The industry we serve demands the highest level of confidentiality and professionalism in safeguarding client and project information. Highly effective Class Action & Claims Solutions associates thrive on being in an environment that rewards the following critical success factors:

• Adaptability:  Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.




• Analysis:  Identifying problems and causes or analyzing how processes and procedures could be improved, collecting relevant information and identifying possible solutions.




• Attention to Detail:  Appropriately completing all of the individual tasks accurately or according to workflow/process guidelines with an emphasis on reaching or exceeding quality standards.




• Creativity:  Being inventive, imaginative and innovative.




• Development of Others:  Providing the means for others to grow and develop personally and professionally within and across departments.




• Energy:  Maintaining a fast, active pace in the normal course of a day.




• Flexibility:  Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action.




• Integrity:  Strict adherence to job-related standards, values or norms.




• Learning Ability: Understanding and applying new information.




• Listening.  Hearing and comprehending verbal messages and confirming back what you hear.




• Team Player:  Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.




• Verbal & Written Communication:  Effective oral, written and nonverbal expression without preparation.

Physical Demands

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions. 

• Position requires no significant manual labor.




• Position does require moderate standing, sitting, carrying and walking.




• Position requires infrequent lifting, repetitive bending and/or moving.




• Position requires close vision, distant vision, peripheral vision, and depth perception.




• Position requires talking and listening to communications with clients and employees. #LI-KW1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.