Job Description:

Overall Purpose: This career step requires career level experience. Responsible for day to day onsite/virtual location data center and technical space services and operations. Key Roles and Responsibilities: Plans, schedules and coordinates the installation, rearrangement, and de-installation of data center hardware and/or technical space facility infrastructure supporting enterprise wide computing operations. May include coordination with change management, business clients, application support and other operations personnel. May assume restoral leadership for problems spanning multiple datacenter elements, and where appropriate, develops recommendations for prevention of similar problems in the future. May interface with clients, vendors/contractors, application support, and technical subject matter experts. May determine architectural solutions for integrated hardware, software and critical facility infrastructure that meet performance, usability, scalability, reliability, and security needs. May be responsible for ensuring the appropriate resources, which may include hardware, software, or site infrastructure components, are available as needed for the companies computing environment. May design, develop, document and analyze overall architecture of systems, including hardware and software, and critical facility infrastructure systems and subsystems. May be responsible for supporting all datacenter infrastructure 24X7, and be responsive to all problem situations. Provide guidance and ensure adherence to ATT and ITO policies and procedures in the Data Center. Analyzes resources capacities and consumption, recommending solutions to reduce risk and stewardship of short term capacity needs. May participate in scheduled maintenance activities, and may participate or lead in developing and responding to Methods of Procedure, practices, incident reports, emergency and business continuity planning, emergency events, data collection and analysis, remote hands, general business communications, budget planning and maintenance, and general business related activities. May also be primarily responsible for training and technical development of other operations personnel. May also be responsible for Data Center physical security, disaster recovery procedures, and facility support activities in support of the ongoing operations of the facility. May be responsible for accrediting data centers for standards compliance. Job Contribution: Technical professional with some experience. Sound technical knowledge growing through application, expanding knowledge of ATT technologies. Education: Bachelors of Science in Information Systems Technology, Computer Science or Engineering preferred. Experience: Typically requires 2-3 years experience. Technical Career Pathway (TCP) role. Supervisory: No.

Principal Functional Skills / Competencies associated with this Title:

• Computer Facilities Management
• Computer Operations
• Customer Focus
• Data Center Administration
• External Resource Management
• Hardware Infrastructure
• Information Technology Trends
• Networking/Communications Hardware

Note: Additional skills / competencies may be added to this specific requisition. During the application process, you will be asked to provide your proficiency and experience with all the skills / competencies associated with the requisition.

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