Service Line Sales Specialist – Contact Center, Genesys Cloud

Cognizant’s Digital Customer Experience experts help our Fortune 1000 clients to craft compelling customer experiences for the new Omni channel world. We help harness cutting-edge technologies to bring more context and intelligence to customer interactions. Helping them to succeed in the digital era.

Specific responsibilities include:

• Build and manage a healthy Genesys Cloud sales pipeline focused on driving revenue, adoption, and market penetration


• Motivate, encourage and coach others to develop strong relationship building and sales skills


• Define and improve the go-to-market plans, offerings and value propositions.


• Build strong internal relationships with Cognizant’s vertical BU Heads, offshore Delivery Heads and other core leaders.

Basic Qualifications:

• Bachelors Degree


• 10 years of experience in a sales role for a leading consulting firm or services provider.


• Experience leading a direct or indirect account team with proven results


• Experience working with new product/service development teams and their outbound functions


• Prior experience growing a Contact Center
  

Preferred Qualifications:

• Experience with Genesys Cloud is preferred. 


• Track record of building rapport with senior customer executives (e.g. CEO, CIO, CTO), building close relationships, and closing large revenue accounts


• Motivated self-starter, proactive and action-oriented


• Strategic problem solving and collaboration skills


• Strong verbal and written communications skills in English


• Proven ability to deliver results in a matrix organization (leveraging multiple functions and teams)


• Experience working in onsite offshore model


• Experience and success in negotiating complex deals with customers and partner.


• Ability to work towards targets and work in a matrix organization to take joint value propositions to clients.