Account Manager - Client Solutions at Michael Page

Posted in Retail 5 days ago.

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Location: Manhattan, New York





Job Description:
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

*Description*

*Daily Responsibilities:*
* Provide senior level leaders for programs, serving as the primary day-to-day contact for client and internal teams
* Manage cross-functional program teams to ensure the correct processes and communications are in place and that campaign activity is on-strategy
* Define and manage client communications from weekly performance meetings to quarterly business reviews
* Act as a senior trusted adviser to clients - advising, consulting and proactively seeking out ways to maintain and grow relationships
* Provide senior level client consultancy regarding marketing objectives, including beyond The Economist Group offering. Ideate around innovative services that can be offered to clients
* Partner with relevant Sales team members to develop client growth strategies for top clients
* Collaborate with Sales and other members of Client Solutions to manage the development of selected integrated proposals / RFPs
* Define and communicate roles and responsibilities for each campaign and ensure they are adhered to
* Create communication and project delivery time lines and work closely with teams to ensure they are hitting deadlines and adhering to the scope of work for each project
* Drive the team to deliver client satisfaction and campaign performance, ensuring correct standards for all work are met satisfactorily
* Liaise with team members to collate content and assets
* Manage reporting schedules; liaise with internal teams and client
* Ensure all work is signed off and approved by relevant personnel according to defined roles and responsibilities at all stages of the process
* Facilitate project review meetings as necessary
* Manage and mentor Client Managers in the NA team and collaborate with other NA Client Success colleagues
*Requirements:*
* Previous experience in Account or Project Management
* Previous industry experience in Pharma, Nonprofit, Publishing, or Agency
* 10+ years of relevant experience
* Located in the Greater NY / Tri-State areas

*Additional:*
* Passionate about excellence in client servicing and program management
* Exemplary interpersonal skills and communication skills
* Extensive experience in client servicing and program management with energy, positivity and a determination to get results
* Strategic marketing communications understanding
* Strong organizational, administrative and time management skills and excellent attention to detail
* Experience in delivering projects on time and within budget
* Collaborative mindset
* Professional gravitas and the ability to influence
* Tenacity and a proactive approach to problem solving
* Strong grasp of company editorial guidelines, clients' businesses and a proactively to stay up to date with developments
Publishing, Newspaper, Magazine1 year contract / opportunity to extend

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