Banc of California, Inc. (NYSE: BANC) is a bank holding company with approximately $8 billion in assets and one wholly-owned banking subsidiary, Banc of California, N.A. (the “Bank”). With our 600+ dedicated professionals, we provide customized and innovative banking and lending solutions to businesses, entrepreneurs and individuals throughout California. We proudly partner with community organizations that provide financial literacy, job training, small business support, and affordable housing to help improve the communities where we live and work. With a commitment to service and building enduring relationships, we provide a higher standard of banking.
JOB SUMMARY:
The Senior Commercial Loan Servicing Specialist is responsible for all servicing aspects of the Commercial and Residential loan portfolio. This position performs a variety of experienced loan related activities to support and service our more complex and intricate commercial and residential loans. These loans include but are not limited to: SWAPS, SBA, Syndication/Participation, Foreign Currency, Letters of Credit and Real Estate. Functions include thorough research and analysis of boarding data and maintenance transactions for completeness and consistency with signed loan documents. Interacts with internal and external customers handling the more challenging customer inquiries and requests. The Senior Commercial Loan Servicing Specialist works with a minimal amount of supervision and direction and is authorized to take reasonable actions necessary to carry out the assigned responsibilities of the position, provided that such action is consistent with cost-effective practices and is consistent with the policy and procedures of Banc of California. Performs all duties in accordance with the company’s policies and procedures, all U.S. State and federal laws and regulations, wherein the company operates.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensures assigned loans are boarded and funded in compliance with department service level agreements.
Processes loan transactions including payments, advances, incoming and outgoing wires, payoffs and insurance claims.
Processes transactions for special assets, such as non-accrual and delinquent loans. Responsible for the accurate processing of loan charge offs, charge off recoveries and risk rating changes.
Responsible for balancing and reconciling all Commercial Loan Servicing general ledger accounts and researches out of balance conditions.
Frequently interacts with business units and answers difficult technical questions about the status and handling of borrower accounts while maintaining a high degree of courtesy and professionalism. Provides assistance to other team members on escalated requests.
Researches, understands, and explains tax and insurance escrow account histories and documentation. Assist in all aspects of force-placement insurance processes in conjunction with Banc of California’s collateral protection insurance vendor. Responsible for payment and monitoring of impounded property taxes, insurance and flood for commercial loans serviced internally.
Supports monthly investor participation-related processes, including wires, balance adjustments and custodial account transactions. Participates in the loan purchase process.
Maintains Quality Assurance process by comparing loan origination documentation to electronic loan data to confirm that loans have been boarded correctly and makes corrections as needed with a high degree of precision.
Continually provides and receives cross-training in multiple functional areas within the department in order to provide support wherever and whenever needed in a dynamic, energetic and demanding environment.
Develops and maintains clear, well written work process procedures to provide documentation for cross training and auditing purposes.
Collects and processes incoming mail and faxes in accordance with internal controls and procedures.
Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
Works with the appropriate departments to facilitate a smooth and timely response to all audit requests.
Reports status and results of the Commercial Loan Servicing Departments activities.
Performs other duties and projects as assigned.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation.
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA).
Senior level of work experience, knowledge and training in all loan servicing activities and terminology.
Intermediate knowledge of related state and federal banking compliance regulations and other Bank lending policies.
Effective organizational and time management skills.
Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook. Experience with Fiserv Premier a plus.
Intermediate typing skills to meet production needs.
Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals, locate routine mathematical errors; compute rate, ratio and percent.
Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
Ability to understand and follow basic instructions and guidelines.
Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication.
Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.
Ability to work with general supervision while performing duties.
EDUCATION, EXPERIENCE AND/OR LICENSES:
High School Diploma; Bachelor’s Degree preferred
A minimum of 8+ years of related experience/training in loan servicing within the financial services industry
