Oregon Health & Science University

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

Location: US-OR-Portland
Req ID: 2021-8356
Position Category: Hospital/Clinic Support
Position Type: Regular Full-Time
Job Type: AFSCME union represented
Department: Internal Medicine Clinic - 31003
Salary Range: $19.44 - $26.31 per hour
Schedule: Monday - Saturday
Hours: Hours vary but do not exceed 40 hours per week.
HR Mission: Healthcare


The Patient Access Specialist gathers and records required information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individual's obligations, obtaining necessary authorizations for care, scheduling physician office and ancillary appointments, and assisting patients in an office or practice setting. This person supports the clinic by providing excellent customer services through prompt and professional communication skills, face to face customer contact skills, and excellent problem solving skills.



Required Qualifications

• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position.
• Code of conduct
  • Respect in the workplace.
  • Applicable policies, procedures and agreements related to position, department or OHSU as a whole.
• Must be able to perform the essential functions of the position with or without accommodation.

• High School Diploma/GED.
• 3-5 combined phone room and front line experience with direct patient contact.
• 1 year of epic scheduling experience.
• Proficient in university network computer applications.
• Basic keyboarding skills, working knowledge of Medical Terminology.
• Strong relationship building skills, with patients, health plans, providers, staff and management.
• Exceptional customer service skills.
• Patient advocacy skills.
• Knowledge of OHSU's PAS policies and procedures, with completed PAS training and core competencies, and with Previous PAS experience.

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