Summary: Manages profitable development, growth, and efficient operation of assigned office. Promotes Bank's service and growth culture through coaching, guidance, and staff motivation. Achieves individual and office goals through new business, referrals, and retention of account relationships. Delivers an exceptional client experience through responsive service, trusted advice, and employee engagement. Participates in community affairs to increase Bank's visibility and enhance new and existing business opportunities.
Develops and executes growth strategy for office.
Builds morale through effective communication, leadership, and engagement of team.
Provides and directs staff in consistent delivery of service excellence. Ensures team is executing in accordance with client experience playbook and standards for client engagement.
Engages in business development activity and solicitation of business within areas served by office.
Utilizes relationship building techniques to uncover customer needs and provide bank solutions. Looks holistically at every client to deepen relationships in accordance with private banking model. Conveys Bank's value proposition around private banking.
Effectively communicates Bank's vision and strategic plan to office team and helps execute key components of business plan to support Bank's strategic direction.
Hires, trains, develops, and mentors office staff to achieve personal and office goals.
Attains internal performance objectives for office business volume, deposits, loans, and quality of audit reports.
Leads team in implementation of new tools, technologies, and enhancements in client delivery, relationship management, and Bank's innovation strategies.
Manages office budget and staffing model to ensure proper monitoring of controls and expenses.
Continually evaluates operating methods and procedures; makes recommendations for improvements, and implements approved changes.
Oversees operational integrity of office, ensuring all operational policies, procedures, and guidelines are followed. Supervises team in execution of all deliverables associated with risk management and regulation, including Customer Identification Program (“CIP”), Customer Due Diligence (“CDD”), USAPatriot Act, Bank Secrecy Act (“BSA”), Reg E, Home Mortgage Disclosure Act (“HMDA”), Reg B, Fair Lending, Equal Credit Opportunity Act (“ECOA”), Graham Leach Bliley/Privacy, and all other applicable laws that pertain to functions within offices.
Ensures adherence to all Bank compliance and security procedures.
Ensures client transactions are efficiently processed by reviewing relevant daily and weekly reports.
Collaborates with all business lines to deliver all capabilities of Bank to clients and prospective clients.
Actively participates in local community to enhance awareness of Bank and develop new business opportunities by:
Seeking out and developing business prospects.
Engaging in leadership of community outreach activities, focusing on increasing Bank's community partnership visibility.
Representing Bank at community events, as approved or directed by Bank.
Participating in local community affairs and/or obtaining membership in local organizations to promote success of Bank.
Represents Bank in professional manner; provides exceptional quality service and advice to new and existing clients.
May be asked to fill in on teller line or perform teller functions, as needed. Develops skills to support cross-functional service model, both in teller transactions and platform needs. Owns customer interaction from start to finish.
High School diploma or GED. Associate's or Bachelor's degree preferred.
Minimum 5 years of banking, retail, or professional management experience.
Proven track record of community relations and business development.
Basic knowledge of small business, mortgages, and lending services.
Excellent verbal and written communication skills.
Strong decision making and interpersonal skills.
Excellent organizational skills.
Ability, motivation, and preference to succeed in goal-driven environment.
Ability to learn Bank's products and services, use knowledge to identify other deepening opportunities, and refer existing customers and prospects to Business Banking, Cash Management, mortgages, and home equity.
Ability to interact with customers, partners, and team members in professional and personable manner.
Ability to follow established policies and procedures.
Strong commitment to personal growth, learning, and success.
Comfortable making outreach calls to consumer or business customers and/or prospects.
Self-motivated with demonstrated aptitude and desire for sales achievement.
Working Conditions/Physical Demands:
Normal office environment.
Frequent sitting and standing at a desk.
Heavy keyboard use.
Available to work flexible schedule, Monday through Saturday.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
Cambridge Trust Company is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.