Business Analytics Advisor - Express Scripts at Cigna

Posted in General Business 7 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Tempe, Arizona

Job Description:


Our Health Services Organization is comprised of a national network of wholly-owned home delivery pharmacies and patient care contact centers. The Resource Management team helps the contact center team achieve its business goals by optimizing operational performance. This is accomplished using a shared service model with specialized advisors who provide business data insights and analytics support in order to ensure exceptional service outcomes for our members and clients.

Accurate demand forecasts are essential for managing the cost and quality of the service we provide to our customers. As the Business Analytics Advisor, you are responsible for long range forecasting, project analysis, consolidation of actual volume and cost information and ad hoc analytical support. The Business Analytics Advisor collaborates with finance, operations partners and others to ensure the accuracy of our financial results, variance drivers, and risk mitigation plan.

This is a high visibility role that works across the contact center leadership team. The position requires good forecasting skills, the ability to develop effective partnerships within the team and across the organization, and the analytical expertise to deliver forecasting models that are both statistically sound and easily explained.

What you will do

  • Developing and managing long range volume and expense forecasting models and monitoring operational performance.

  • Analyze customer data such as contact volume, communications, and client or internal business changes, maintain and improve inbound member call forecasting models.

  • Partner with teams across the broader enterprise to understand operational processes and requirements, and to identify continuous improvement strategies.

  • Leverage data and predictive analysis to clearly articulate problems and influence decisions that support the strategic direction.

  • Advise senior management of potential budgetary risks and coordinate with appropriate departments to resolve gaps, output issues, or other problems.

  • Ensure that month end financial close is accurate and timely, working with workstream leaders, accounting, and finance.

  • Consolidate data from numerous systems into a single source of truth.

  • Communicate key information across the enterprise to build awareness of volume, metrics and significant variations in performance.

  • Identify and implement technology to automate and improve the forecasting process.

What you will need

  • BA/BS in Finance, Accounting, Economics or related field preferred

  • 3+ years progressive experience as a business operations analyst with forecasting and budgeting experience preferred

  • Proven experience in modeling sequential data, statistical forecasting, and time series models (ARIMA, SARIMA with seasonality and trends) preferred.

  • Strong analytical and technical skills.

  • Demonstrated knowledge of MS Office software, specifically Excel (v-lookups, pivot tables, macros)

  • Proficient knowledge of SQL, Hyperion; experience with R, Python preferred

  • Excellent communication (oral and written) and presentation skills

  • Proven ability to perform in-depth data analysis and present insights in a clear manner

  • Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions with minimal supervision

  • Ability to prioritize and meet timelines and deadlines

  • Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.