Firm Program Change Leader, HR (Remote Work Eligible) at Edward D. Jones

Posted in General Business 5 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Saint Louis, Missouri

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.

At Edward Jones, the Human Resources division utilizes people expertise to proactively drive high-impact solutions that deliver firm results. Cultivating a highly talented and inclusive workforce, you’ll guide an exceptional associate experience, enabling them to do their best work.

Here, you’ll enable continued firm growth through professional and leadership development, workforce and succession planning, inclusion & diversity, and talent acquisition and engagement. By driving these human resources solutions, your work will serve both firm and associates’ best interests and support Edward Jones being recognized as a Best Place to Work.


Firm Program Change Leaders are aligned to Program Sponsors and Program Leaders, and are responsible for the design and execution of change management for large, complex, and cross-functional projects that constitute one or many programs and/or projects.



  • Lead the strategy and execution of change management on transformational programs that support the firm's core strategies and deliver tangible and sustainable results. 

  • Estimate resources needed for Program change efforts and partner with Program Leader and HR to secure and onboard appropriate resources

  • Partner with the Program Leader to document the program objectives, benefits, structure, and governance that will support holistic monitoring, controlling, and reporting program status and progress towards outcomes.

  • Identify measures of successful adoption, utilization, proficiency, and change risk mitigation in consultation with sponsor, business leader(s), Program Leader and firm change team.

  • Lead multiple project change leaders and resources from enabling functions that support the Program change management effort.  Provide change management guidance, coaching, and mentoring to integration groups and senior leaders to achieve program objectives for adoption, utilization, and proficiency, and change risk mitigation. 

  • Lead the application of the firm's change management process and tools throughout the Program lifecycle,

  • Partner with the firm change team and firm change network to identify and assess risks, issues, and opportunities with impacts for stakeholders related to other change underway.

  • Create the Program's change strategy and integrated change plans to address collective impacts, ensure stakeholder input and involvement throughout the Program lifecycle, and reflect prioritized firm change themes, messaging, and integrated plans.

  • Holistically manage Program change management critical path, dependencies, major milestones, and risks and issues with appropriate escalation.

  • Drive and recommend improvements in Change Management and industry "best in class" practices within the firm.

  • Effectively execute stakeholder management and communication throughout the life of a program.

  • Synthesize and provide reporting on Program change impacts and measures of success


  • A bachelor's degree is required or equivalent experience.

  • MBA or graduate degree preferred.

  • 5-7 years of change management or related experience on complex projects is required.

  • 7-10 years of experience leading or coaching others is required.

  • Experience creating, monitoring, and interpreting stakeholder change readiness and adoption metrics through the entire development lifecycle preferred.

  • Prosci Certification or equivalent required to apply

  • Excellent written and verbal communication skills are required.

Problem Solving:

  • Possess sufficient knowledge of the firm's business, infrastructure, and stakeholders to anticipate and mitigate program change risks, and identify and maximize opportunities to integrate and align stakeholder change across concurrent initiatives.

  • Analyze and resolve complex change management problems across multiple projects, and provide recommendations without assistance. 

  • Assist program Sponsor, Business Lead(s), Program Leader, project leaders and project teams in solving complex problems related to the program change efforts. 

Decision Making:

  • Identify change management decisions for the program including offering options, solutions, and trade-offs.

  • Consider risks and impacts to projects within the program as part of the decision making process.

  • Consider risks and impacts to the firm and to stakeholders as part of the decision making process.

  • Provide oversight of project change leaders' decisions that impact the overall program. 

  • Expected to collaborate and escalate with leaders when appropriate providing supporting data. 

Span of Influence:


  • Advise and coach the Sponsor (executive level), Program Steering Committee, senior business leaders, firm governance (e.g. MC Planning, PSG), Program Leader and integration groups (e.g. Adoption Planning, Region Planning) on change leadership and change management.

  • Lead and provide direction for the overall Program Change Team and for multiple (3-7) project change teams that roll up within the program (each team ranges from 8-25 people). 

  • Build commitment and alignment by connecting firm strategy and business needs to the outcome(s) of the program.

  • Drive change by articulating program benefits and value.

  • Demonstrate the ability to effectively communicate and influence senior stakeholders to optimum outcome.