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Senior Geek Squad Repair Agent at Best Buy

Posted in General Business 14 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Curtis Bay, Maryland

Job Description:

Our Senior Repair Agents perform high quality repairs on clients personal devices assessing unit symptoms and repairing/replacing defective parts as necessary. Additionally, they provide work direction and product repair training to a team of agents. Senior Repair gents also manage the teams workflow and productivity.

Key accountabilities:

  • Leads a team of repair agents, providing work direction and repair training

  • Manages the team workload

  • Researches and resolves escalated aging units and service order issues

  • Partners with Team Assistant and Repair Agents as needed

  • Ensures quality control

  • Consults with clients, providing recommendations and quotes for repair

Basic Qualifications:

  • 6 months training individuals on diagnosing and repairing consumer electronics and / or appliances

  • 9 months diagnosing and repairing consumer electronics and / or appliances

  • Able to stand/sit for long periods of time

  • Able to work in a fast pace environment

  • Able to work in a non-climate controlled environment

  • Able to carry/lift/push/pull weight up to 50 lbs. with or without accommodation

Preferred Qualifications:

  • Consumer Electronics and / or Appliance Manufacture Repair Certification

  • Sealed System Certification applicable to Appliances

  • 6 months using Best Buy’s Star and Smart Parts system or Parts Inventory System

  • Ability to multitask and have an attention to detail