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Bilingual Account Specialist I (English/Spanish)- Tempe, AZ at JPMorgan Chase Bank, N.A.

Posted in General Business 8 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Tempe, Arizona

Job Description:

As an Account Specialist I, you will have direct phone interaction with customers to answer and resolve servicing questions and complaints about payments, loan documents and terms, taxes and insurance. You will work in an environment requiring you to listen, review multiple computer systems, type and talk to resolve complex customer issues. You will be responsible for offering other Chase products or services to meet the customer's needs. Account Specialists must maintain high customer satisfaction and quality scores while meeting efficiency goals and strict schedule and attendance guidelines. You will be responsible for understanding the firm's mortgage and home equity servicing policies as well as legal compliance regulations.


  • High school diploma or equivalent required
  • Fluency in Spanish and English required. You will need to pass a bilingual assessment as part of the screening process
  • Minimum one year previous customer service experience.
  • Strong customer focus with the ability to answer inquiries, provide information, consult with customers and manage difficult customer interactions.
  • Excellent communication, analytical and problem solving skills
  • Strong PC skills with the ability to multi-task while on the phone
  • Ability to work well on a team and focus on results; ability to be adaptable and flexible
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans