Job Description:

ATM Claims and Exceptions Services (ACES) resolves transaction processing errors on cash and checks deposited at Chase ATMs and researches ATM transaction and deposit settlement exceptions, deposit claims, and shorted fund claims at Chase ATMs.
Internal Description
ATM Claims and Exceptions Services (ACES) resolves transaction processing errors on cash and checks deposited at Chase ATMs and researches ATM transaction and deposit settlement exceptions, deposit claims, and shorted fund claims at Chase ATMs.

Roles and Responsibilities

• Improves the customer's experience by researching missing ATM deposits, deposit posting errors, ATM payment exceptions and Chase ATM withdrawal claims.
• Resolves cash, check and adjustment differences for ATM deposit settlement outages.
• Performs end-of-day balancing to the ATM deposit network and resolves general ledger ticket posting differences for ATM deposit activity.
• Analyzes and reports on ATM deposit claims loss activity and business process controls.
• Researches Executive Office, banking center and claims dispute escalations.
• Manages ATM deposit settlement issue resolution at the individual ATM level.
• Provides subject matter expertise related to ATM channel-initiated projects.

Qualifications:

• Minimum 2 year banking experience preferred
• High School Diploma/GED required
• Some college preferred
• Great Analytical Skills
• Proficiency in Windows Operating Systems and Microsoft Office tools (Excel, PowerPoint, Word, Access, Outlook)

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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