Scope of Role & Complexity

• Duties are significantly complex, requiring mastery of skills in all areas
• Performs work requiring specialized and technical skill set and complete understanding of the function's practices and procedures
• May function as a group leader and may be responsible for training and oversight of other team members
• Often exercises considerable judgment on behalf of exempt managers in leading the team and function

• Uses product knowledge to resolve issues while following pre-established quality policies and procedures
• Escalates issues to quality manager as necessary
• Prepares standard reports, process updates, and documentation for a variety of recipients
• Maintains issue logs and prepares trend analysis on call or written quality metric attributes

• Communication, problem solving, analytical, computer, and research skills required
• LOB, business process and procedures, and business application knowledge
• Subject matter expert within function

• Treats all colleagues with respect
• Sets high standards for self

• Executes superbly and meets commitments
• Acts with a sense of urgency
• Proactive, strong attention to detail

• Responsive and accessible to clients
• Collaborates effectively with colleagues across various LOBs

EEO Statement

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans