Product Support Sales Representative at Wagner Equipment Co.

Posted in Admin - Clerical 9 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Hobbs, New Mexico

Job Description:

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Product Support Sales Representative in Hobbs, NM.

The Product Support Sales Representative (PSSR) is a key figure in helping to keep the customer’s machines healthy and productive by selling Caterpillar parts, preventative maintenance, and repair within a designated territory. The PSSR helps develop marketing plans for this segment of Wagner’s business so that increased sales and profits may be realized in a manner that reflects the company’s vision of working as “One Professional Team.” The primary functions of this position are to develop and offer the lowest possible operating cost to customers, minimize customer downtime, and merchandise and promote all applicable products offered by Wagner Equipment Co.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Creates and maintains profiles on all major parts and service competitors

  • Reports lost parts and service sales

  • Compiles and maintains customer call list

  • Submits call list and expense reports

  • Maintains the CTS files to accomplish accurate follow-up to maximize Wagner Equipment Co.’s potential undercarriage sales

  • Coordinates Service repairs and Parts deliveries

  • Works cooperatively with parts and service managers to meet the needs of customers

  • Makes office and on-site sales calls to customers, exhibiting strong communication skills

  • Uses effective communications skills while communicating with others in the Sales Department, and with personnel in other departments and in the field

  • Makes regular calls on customers to promote all available products offered by Wagner Equipment Co.

  • Prospects for new users and applications for company products

  • Maintains an awareness of competition

  • Provides Parts and Service quotes to customers

  • Recommends all service options (exchange vs. rebuild) to fulfill specific situations or customer needs

  • Conducts periodic basic machine inspections to recognize parts and service potential to better serve and support the customer’s needs

  • Conducts required Custom Track Service (CTS) on a regular basis

  • Other duties as assigned by manager


  • Data Entry

  • Telephone Skills

  • Safety Knowledge

  • Reading/Writing Skills

  • Reasoning Skills

  • Organizational Skills

  • Communication Skills

  • Math Skills

  • Product Knowledge

  • Basic knowledge of Microsoft PowerPoint and Access

  • Basic knowledge of CRM/Sales Link

  • Intermediate knowledge of Microsoft Word, Outlook, and Excel

  • Intermediate knowledge of DMS and ET/SIS/SIS Web/STW

Work Environment:

  • Noise: Loud

  • Indoors and Outdoors

Physical Demands:

  • Standing

  • Walking

  • Talking

  • Sitting

  • Use of Hands

  • Hearing

  • Squatting/Kneeling

  • Ability to ascend/descend ladders, stairs, etc.

  • Medium work that includes lifting and/or moving objects up to 32 pounds or more

Travel Requirements:

  • 50%-75%

Required Education and Experience:

  • High School Diploma or GED

  • Some college or trade school preferred

  • 3-5 years experience with a heavy equipment dealership in a parts or service function

  • 1-3 years administrative/clerical experience

  • 3-5 years customer service experience

  • 1-3 years sales experience

Additional Eligibility Requirements:

  • Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings


Pay Rate: Base Salary + Commission

Employee Benefits: Wagner Equipment Co. provides the following benefits to all full-time employees

  • Paid Time Off (PTO) Plan

  • Company Paid Holidays

  • Medical, dental, and vision insurance

  • Life and AD&D Insurance

  • 401K Savings Plan

  • Tuition Reimbursement

  • Employee Assistance Program (EAP)

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.