Job Description:

SimpliVity Technical Solutions Consultant

  

Job Description:

   

At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world.  What sets us apart? Our people. Our people’s relentless commitment to partner, innovate, and act.  If solving the world’s biggest technology challenges sounds like the right career path for you, read on. 

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.


• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .


• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.


• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.


• Review and may resolve complex business issues.


• Excellent communication skills. Add case resolution to KMS.


• Understand and utilize Information Technology Information Libraries (ITIL).


• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.


• Partners frequently with the Sales Pursuit team.

Education and Experience Required:

• May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.


• 3-5 years experience in relevant technologies and customer environments.


• Relevant industry qualification where applicable.

Knowledge and Skills:

• Excellent verbal and written communication skills in language to be supported.


• Experience in troubleshooting in a technical environment.


• Excellent analytical and problem solving skills.


• Software and hardware knowledge of computing, storage and peripheral devices.


• Advanced proficiency with case management databases and tools.


• Superior customer service skills.


• Phone and remote support.


• Partners frequently with the Sales Pursuit team.


• Ability to solve and document solutions for usage of other technicians and customers.


• Ability to mentor new agents.


• Ability to lead resolution activities with escalated customers.


• Ability to contribute to technical action plans.


• Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).

What we can offer you:

Extensive benefits, a competitive salary and shared values/ purpose, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, flexibility/ work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

Find out more about us and follow us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Job:

Services

Job Level:

Specialist

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Apply Now