Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what's right and creating solutions that make lives better. Build your career on our strong foundation and help shape what's next-for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns.
We have opportunities for Team Leaders in our Collections group.
Our Collections group creates and delivers the right solutions to our customers.
Collections : Partner with our customers to provide the right solutions for delinquent credit card and retail banking accounts
Recovery : Provide solutions on credit and retail accounts that have charged-off
Branch Hotline : Assist Retail Bankers with customers in a branch
We are looking for individuals with a passion for managing a team and the following skills:
Develop and lead team of Specialists
Lead by example and coach on key behaviors to drive results
Responsible for performance management
Select and retain talent
Identify ways to support inclusion and diversity
Resolve employee and escalated customer problems and inquires
Operates with urgency and meet deadlines
Communicate both verbally and written
Ability to influence internal and external business partners
Problem Solving Skills
Ability to delegate tasks
Conflict resolution skills
Prioritize diverse workloads
Participates in execution of strategy
Specialized functional or technical knowledge that allows for independent thought and action on important department activities
Required to abide by all applicable regulatory and department practices and procedures
Drive risk and control initiatives
Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products. The schedule is an evening shift with possible weekends. It will be eligible for a 10% shift differential.
Minimum of two years management or leadership experience required
Prefer Collections or customer service experience in call center environment
Must be willing to work in an environment that requires phone-based customer interaction
Advanced proficiency with computer functions with MS Office Suite strongly preferred
High School Diploma or equivalent required, Bachelor's Degree preferred
Bilingual Required (English & Spanish)
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.