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Loan Servicing Manager at JPMorgan Chase Bank, N.A.

Posted in General Business 8 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Newark, Delaware





Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.

Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.

General Summary:

This VP level role provides operational leadership to Commercial Bank for syndicated credit structures agented by JPMorgan or bilateral loans extended to a borrower solely by JPMorgan. This is a client facing role with direct contact with borrowers, lenders, and business partners while performing loan servicing facets. The manager of the team will manage 4-12 direct reports and be responsible for the performance of the team.

Essential Responsibilities:


  • Manage the day to day workflow for the team
  • Manage personnel including reviews, training, escalations, metrics and compensation
  • Approve loan activity (fundings, repricings, payments) as instructed by the client in accordance with credit agreements
  • Calculation and tracking of complex interest and fee accruals at various rate levels across changing lender distributions
  • Guide the staff to reconcile daily funding and payment activity to account for all daily cash transactions
  • Read and interpret complex legal credit agreements and related documentation working with attorneys when applicable
  • Monitor and escalate past due principal, interest, and fees to ensure that the loan accounting system is accurate and provide clients timely and accurate invoices
  • Provide information as requested by Clients, Business Partners, Middle Office, or Lenders
  • Monitor control reports and hold staff accountable for clearing items or updating comments
  • Answer escalation requests from the account managers to perform quality control on new deals, restructures and amendments by thoroughly understanding the credit agreement verifying system set up accuracy
  • Back up senior operations leadership as necessary
  • Help develop a culture of inclusiveness, accountability and motivation

Minimum Requirements:


  • Education: Minimum undergraduate degree from an accredited university, preferably majoring in accounting, finance, economics, or mathematics. Related job and industry experience may be accepted as a substitute
  • 10 years of financial services experience, minimum 3 years bank loan experience
  • General to intermediate accounting knowledge
  • Ability to manage concurrent assignments in an effective, efficient, and organized manner
  • Ability to work independently within a team environment
  • Excellent oral and written communications skills and strong interpersonal/client servicing skills
  • Strong analytical, problem solving and proven decision-making skills
  • Experience with reading and interpreting loan documentation or related experience dealing with legal documentation is preferred
  • Prior supervisory experience mandatory, prior management experience a plus
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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